
Bank Of America Reviews in Philadelphia, Pennsylvania
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Bank Of America review in Philadelphia, Pennsylvania: Digital Transfer Process in Faulut , Bank wont take liability.
Bank of America will not release parents funds despite documentation and they will not provide me with documentation of why
Bank Of America review in Philadelphia, Pennsylvania: Pin wouldn't work
Nikalseyn,
You must beone of the 1%...show some compassion. If this is not corporate greed, then why didnt the OP's first bank do the same thing that BOA is doing? This is absolutely the definition of greed...and further read the definition of good business practice, ie ethics....good business practice is not writing high risk loans in the first place....you're the one that's ill-informed.
I have read these posts and several more out on the internet. We also applied for help after I lost my job of 10 years and my husband was on seasonal layoff.
We did everything correctly and timely (as my case person indicated) and when we were approved for the "trial period" I felt a great relief. After the three month "trial period" I was told that they were "behind on paperwork" but to continue to pay the modified trial payment until we received the final documents which we received three months later (total of six months). Now you need to remember that while you are paying the "trial payment" the difference between the trial payment and your actual mortgage still accumulates (i.e. actual mortgage $1000 - trial payment $800 = difference of $200 which continues to accumulate and show as a past due on your mortgage as each month goes by).
When we received our final documents we found discrepancies -- we had applied money towards our past due balance but that was not figured into the new 30 year mortgage, they use the balance before the applied money and we received a "subordinate note" that would come due if we refinanced, sold or paid off the mortgage -- but the subordinate note was for the past due amount that we had already taken care of. I tried to get someone to explain the documents to me but went through one department after another who couldn't explain the documents, made calls but did not get calls back, etc. etc. etc.
I have been going through this for five months, obviously they are now telling me that our final documents are now not valid. I could go into more details, like how I was told to just "make notes" on our final documents regarding the difference I found and send them back. I asked that if I made changes on a legal document wouldn't both parties have to initial off on them? I was told no, it's okay, the BOA person would make "notes" on our account and it would be okay.
Seriously!? I know better. I finally contacted the Department of HUD which is who the subordinate note would be payable to. I have been amazed at the response I have received from HUD, timely calls back, email responses, great follow up, etc.
Being a "loyal customer of BOA" I never received this type of customer service from BOA!!!!! The people I am working with at HUD saw the discrepancies in the documents and are now my go-between with BOA -- the company that I am a "loyal and valued customer" but who can't call me back, respond to my emails or provide quality information when requested. One thing to remember is the comment I made at the beginning of my post -- they were "behind on their paperwork". After receiving our final documents which was in December and after three to four months trying to get someone to explain the issues I found, BOA told me that they couldn't update the paperwork because it was created in May!
Then why did it take six month from the start of our trial period to receive our documents? I don't have much faith in BOA at this time and don't think I ever will, but I am thankful for the people I am working with at HUD for their assistance and persistence in looking into our situation. FYI -- another agency to call to report problems is the State Banking Commission. Please, Please read your BOA documents before signing off on anything!
If we had not really looked over our paperwork we would have been paying the past due amount that was paid twice! Once in the new 30 year mortgage and secondly through the subordinate note that we were being pressed to sign. Saying prayers that we don't fall into the black hole that most Americans are falling into. And just an FYI to the AllWhiners post -- we were not in over our head, we live in a modest house that we could afford, we don't over spend and never really did -- the loss of a job due to the economy and getting a new job making $15-20,000 less starts to put you in a tail spin that is hard to stop.
We tried to hang on for a year and a half but couldn't pull things back to where we could keep above water.
We never thought we would be where we are today and I won't stop fighting to keep our home. Good luck to everyone dealing with similar circumstance.
Sorry I haven't checked my email in a couple of weeks so I'm back to list all of the names and numbers that I have. I hope that this information helps everyone.
Barbara.J.Desoer@Bankofamerica.com (Office of the president)
I started by sending her an email stating every date I called Bank of America, whom I spoke to and what the conversation entailed. It's important to have facts becaus they record some conversations.
Next, I contacted these people
Melissa A Henderson (Negotiator Chairman)
800-405-0078 EXT 3057
Jessica Coleman (Negotiator)
866-788-8495 EXT 7701
Pam Preciado
800-669-2443 EXT 5105 (Office of the President)
Do not give up! Do not let them win and take your home in the process. Keep fighting. I hope you have the same end result that we did. We just mailed out our first payment for the Home Affordable Program. Annoy them until they listen. Call every day, leave messages then call back again! God Luck To All! :)
Bank of America, FannieMae, IBM Lender Business Processing Services = Poor
Bank of American, formerly Countrywide
Bank Of America review in Philadelphia, Pennsylvania: I am the victim of fraud & no government agency has even contacted me!
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they don't in care. a lady had a stroke/heart attack in an office in either dallas or plano,and this call center let her husband go, they don't care, management is horrible at this office, Brandon,leeannn,ln,so,scot.
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