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Obvious fraudulent transactions not refunded

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Update by user Feb 09, 2021

They sent a letter stating that a thorough review of my case has been done and concluded that no posting error has occurred on my account.

Original review posted by user Feb 08, 2021
I was a victim of fraudulent transactions mounting $451 on my company debit card. I filed a complaint with the bank right when I noticed 21 purchases made on amazon on the same day, all between $15 and $30. What made it obvious to notice it was fraudulent is the fact that I never used my company debit card for any purchase whatsoever in the course of 2 years. I stated this fact multiple times on the phone, then personally with my account manager then in a letter she asked me to send to Fraud Department. After 4 months they came back saying they reached a conclusion that "no posting error has occurred on my account", meaning they found out all 21 purchases were considered legit. Now I find myself with no one to complain as the bank sent me a letter saying that the case is closed and that I will no longer be able to address it with them again, which is beyond frustrating.
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1 comment
#2102337

Same thing happened to me and my bill was over $500 but bank has refused to refund or resolve the issue.

Featured
ID
#2412338 Review #2412338 is a subjective opinion of poster.
Location
Miami, Florida
Product
Bank Of America Account
Pros
  • Convienent locations
  • Never had any issue until now
Cons
  • Customer service
Loss
$451
Preferred solution
Full refund
Most helpful review
New Reviewer
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-**** option 2 West Coast 213 580-**** Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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25 comments
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just plain dumb *** idiot's.

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ID
#301365 Review #301365 is a subjective opinion of poster.
Location
Carson, California
Product
Bank Of America Checking Account
New Reviewer

Problem every visit

Opened account online was approved and given two accounts numbers then when went to location was told it was closed so they opened new one then was told I could get digital wallet since I didn't receive bank card yet and wasn't allowed told by another branch because I hadn't had a card yet so I tried to withdraw some of my money was told the link wouldn't send or something so I needed two forms of ID if I have to do all this to access my money no need to have an account then had to sit and wait while they do what ever

User's recommendation: Don't do it.

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ID
#3612661 Review #3612661 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Just gonna get new accounts some where else
Im from Belgium and I have a girlfriend in Dallas ! Im helping her with money to pay her taxes and other things for the inheritance she got ! When I send her money , she send me receipts ! But they are so weird ! Now I want to asking you Iff you can send me a Email...
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ID
#3608126 Review #3608126 is a subjective opinion of poster.
Location
Antwerp, Flanders

Can't even access website

The absolute worst website ever created. Worst customer service experience I have ever encountered. Canceled my wife's card because of "suspicious" activity without notification. I can't access website because it insists on sending confirmation messages to a phone number and email unused in 5 years yet won't let me update info. Ridiculously bad system. Would go to branch to correct but both locations have closed down. Nearest location is over an hour away. Have had this account for 32 years.
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ID
#3594806 Review #3594806 is a subjective opinion of poster.
New Reviewer

I was trying to reach custmer service and this was what I had to do to reach them

I received an unusual email from PayPal stating they had successfully taken 499.30 from my checking account for payment to someone.
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ID
#3594749 Review #3594749 is a subjective opinion of poster.
Location
Olathe, Kansas

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Verified Reviewer
New Reviewer

Declined mortgage loan

Paid 700 for appraisal. Declined for a stupid reason. 1 past due with heloc and because hasn't been a year. Been with Bank since 1979. Good credit,, retired from Boa after 37 years, vice president of consumer bank, substantial deposit relationship. Not customer friendly, branches not opening regularly, etc.

User's recommendation: Do not bank with Bank if America. Relationship doesn't matter. Not customer friendly.

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ID
#3592884 Review #3592884 is a subjective opinion of poster.
Pros
  • Boa once had a good name
Cons
  • Pay fees then decline fir no reason
Loss
$735
Preferred solution
Full refund
New Reviewer

Online banking

I like Bank of America, but your interest rate is very low. But I said before the interest rate extremely low, so you need to raise the very least!

User's recommendation: Overall it's good!

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ID
#3592554 Review #3592554 is a subjective opinion of poster.
Location
Woodbridge, Virginia

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Verified Reviewer
New Reviewer

Trying to change my user id and password immediately

Trying to change my username and password immediately on my mobile app I lost my card but I have my debit card in my wallet app
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ID
#3589366 Review #3589366 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Let the company propose a solution

Live in PR open an online account and it’s blocked

Yesterday I open an online account, today I cant access because its blocked. I call costumes service they told me to go personal to present my licenses ID but in Puerto Rico I dont know where is a Bank of America location is there is one. I feel scammed because I used all my information to opened and theres was no problem but today my account is blocked because that.
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ID
#3588142 Review #3588142 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio

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Verified Reviewer
New Reviewer
This bank is the most horrible, inconsiderate, lazy, and fraudulent business I have ever had the dis- pleasure of doing business with. I had alot of double charges from diff company's on a few different statements of mine including transactions of which WERE NOT MINE,...
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ID
#3586721 Review #3586721 is a subjective opinion of poster.
Location
Stockton, California
Pros
  • Actually have some good reps that try to help you
Cons
  • Steal your money
Loss
$3000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Credit card APR offer

Good Service. I got, what I asked. Looking for low APR rates for all my credit cards. Thank you Raja !
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ID
#3584454 Review #3584454 is a subjective opinion of poster.
Location
Hyderabad, Telangana
New Reviewer

Fee happy with no regards for humanity

Bank Of America - Fee happy with no regards for humanity
I have never seen such a fee happy bank as them. Its the biggest joke I have ever witnessed. They have more in fees than what my account went negative and refuse to overturn the fees. They expect me to pay them every dime I have for their fees and expect me to be okay with it.

User's recommendation: Chime.

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ID
#3569404 Review #3569404 is a subjective opinion of poster.
Location
Keller, Texas
Cons
  • Unhelpful on this day
  • Automated telephone answering system
  • Inability to reach competent staff to resolve a claim
Loss
$70
Preferred solution
Full refund
Offered a line of Credit to pay off debts, contract charged 3,000.00 plus the amount of credit. After contract signed was told I had to make bi- weekly payments of of 800.00 which my understanding of a line of Credit you pay the interest owed and then any amt of...
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ID
#3565302 Review #3565302 is a subjective opinion of poster.
Location
Fontana, California

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Verified Reviewer
New Reviewer

Help with account balance

I called to figure out why Im constantly getting overdrafted when the merchants have told me that Ive already been charged for the charges pending and processing on my account. This is the second time Ive had to call to resolve this issue and in the middle I was hung up on and no one decided to call me back or even try to resolve my issue. Ive been baking with Bank of America for 10 years but after that I think Im going somewhere else.
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ID
#3564857 Review #3564857 is a subjective opinion of poster.
Location
Alexandria, Virginia

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Verified Reviewer
New Reviewer
Request Message for Financial Help for University Fee Respected Sir, I am writing this message to you from Ethiopia. I am writing this to you so that I can tell you my problem that I am studying in University for 1 and half years. Last month my father died in Tuber...
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ID
#3555545 Review #3555545 is a subjective opinion of poster.
Preferred solution
Full refund

Transferecia

Hola buenas, estoy en una transferencia importante de 19.852 y el problema es su cliente me hizo la transferencia y aún no ha llegado porfavor si lo pueden localizar y transferir el dinero que estoy esperando. Porfavor es muy importante es muy urgente este pago. Llámeme Tel: 63257****.
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ID
#3554431 Review #3554431 is a subjective opinion of poster.
Location
Vinaros, Valencia
Loss
$20

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