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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.

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Verified Reviewer

Bank Of America review: Stay away, groop of morans

1.0
Details
Group of Moran's.During my business loan they make mistakes every single day, stealing your money and breach your privacy.They sent me information of other people and do not notify them, Absolutely horror company.
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Review
#1723229 Review #1723229 is a subjective opinion of poster.
Cons
  • Stealing
Reason of review
Stealing money. Breach of privacy, pain and suffering.
Loss
$425000
Preferred solution
Full refund
Tags
  • Fraud Company

Bank Of America review in Branford, Florida: Bank somewhere else

1.1
Details
Their credit card service is a nightmare and they mistreat and outright abuse their customers. They do not remove fraudulent charges, even when they have been proven. I would not ever recommend them to anyone, massive foreclosures and lawsuits.
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Review
#1720437 Review #1720437 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
I was in Ohio for a week for my grandmother's funeral. I usually alert my BofA when I am traveling but forgot this time. While in Ohio I was doing a lot of things to finalize the funeral arrangements, with having my cousins send money to me through CashApp to help pay...
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Review
#1719101 Review #1719101 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • No appeal process available
Reason of review
Poor customer service
Loss
$1900
Preferred solution
Full refund
Tags
  • Bank Of America Are Banksters

Avoid Bank of America

1.0
Details
Don't use smart-phone app for depositing checks to this bank. They randomly hold large deposits (over $5,000) for an extra 2 weeks. This really hurts your cash flow and lets them sit on the funds for their use. Always go to a teller. You get next day availability of funds. Or better - go to another bank.
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Review
#1715742 Review #1715742 is a subjective opinion of poster.
Product
Bank Of America Check Deposit
Cons
  • Sit on your money
Reason of review
Poor customer service
Loss
$5434
Preferred solution
Deliver product or service ordered
1.0
Details
Bank Of America review - Sue them

Update by user Nov 14

1416$ loss, not 1$

Original review posted by user Nov 14

Bankbog America just niggard me last month for 1,400.00$ and some odd dollars. They sent me a monthly statement that said 1,400.00$ in account closing fees. Which just so happens to be my balance at time of closing . I never opted to have my account...
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1 comment
Anonymous
#1777092

Very smart to put a racist slur in the first sentence of your complaint. I think poorly of Bank of America however your post makes me think worse of you. Shame on you.

Review
#1707585 Review #1707585 is a subjective opinion of poster.
Pros
  • Make it sound so good to the ears
Cons
  • Closed my account for no reason and robbed me
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Full refund
Tags
  • liars
  • Closed Account
  • Bank Of America Sucks
  • Theivs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My late mother and I had opened a business credit card in 2014 for my business. In late 2015, when my mother took ill, the card got closed due to lack of payments caused by expenses incurred by my mother's lengthy terminal illness. In 2017, Bank of America took $3,500...
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Review
#1705359 Review #1705359 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • Bank of america are thieves
Reason of review
Problems with payment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bank Of America review in Belleview, Florida: Look for someplace else.

1.0
Details

Update by user Nov 09

That should be at the end I am going to actually make money with my money look around on the Internet to 2.30% APY.

Original review posted by user Nov 09

Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination. Start looking at upper management because they’re not doing their job. Trying to transfer money from account to another bank I’m not waiting five days i’m gonna actually start making money and my money.
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Review
#1704264 Review #1704264 is a subjective opinion of poster.
Product
Bank Of America Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I got a loan from Bank of America they asked me what day I can pay I told him the 4th when my disability check comes in.. they change the date on me.. due to that I have many many overdraft fee.. they asked me how much I can pay I told them$200,, the change the amount...
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1 comment
Anonymous
#1774010

Let's cover the basics. How do you get overdraft fees?

You get these fees when YOU spend money YOU don't have in the account at the time. It doesn't matter if your check comes in the 1st or the 10th. Until it actually posts, YOU DO NOT HAVE that money to spend and will draw fees. It is YOUR responsibility to learn how to budget so that you can pay when you actually have money in the account.

If they changed your due date without your permission, that's another story. Pull your contract and verify but be ready for them to tell you that they changed it based on your whining.

Review
#1701992 Review #1701992 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Mmmmm
1.0
Details
On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online. I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days. These are my kids...
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1 comment
Anonymous
#1775585

I'd rather bury my money in a shoebox in the backyard than bank at Bank of America, worst bank I have ever seen in my 65 years on this earth, they tell you one thing and do the opposite, no one has a clue as to what they are doing all you get is a run around, I have 2 words for BOA but not aloud to print them LOL

Review
#1701745 Review #1701745 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Bank of america
Reason of review
Unfair practices
Preferred solution
I don’t know
Tags
  • Lost Money

Contact Bank Of America Customer Service

Website:
www.bankofamerica.com
Mailing Address:
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

Bank Of America Products and Services Reviews

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Latest Question

Bank Of America Questions
1.0
Details
I've had a credit card with this company for 17 years. I tried 2 months ago to change my PIN. I got the run around. To make a long story short, you can't change it on the phone, in person, at the bank, at the ATM, on-line, nor through the app. They said it was a...
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1 comment
Anonymous
#1770951

Did you try changing it in the app?

Review
#1694984 Review #1694984 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution