Bank Of America Reviews and Complaints
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6
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$6.7M
CLAIMED LOSSES
$17.8K
AVG LOSS
160K
PAGE VIEWS
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Cons
- Customer service
- No resolution available
- Nobody to talk to for help
Pros
- Online ability
- Many locations
- Courteous agents
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- Latest review first
- Most helpful reviews first
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Pissed Consumer Interviews
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I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Most Helpful
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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Review
Product
Bank Of America Checking Account
My late mother and I had opened a business credit card in 2014 for my business. In late 2015, when my mother took ill, the card got closed due to lack of payments caused by expenses incurred by my mother's lengthy terminal illness. In 2017, Bank of America took $3,500...
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Review
Product
Bank Of America Account
Cons
- Bank of america are thieves
Reason of review
Problems with payment
Bank Of America in Belleview, Florida - Look for someplace else.
Update by user Nov 09
That should be at the end I am going to actually make money with my money look around on the Internet to 2.30% APY.
Original review posted by user Nov 09
Absolutely terrible customer service staff absolutely terrible employees. Hours to actually talk to someone or going to the bank are also terrible. It’s really not that hard it’s not correct training it’s termination. Start looking at upper management because they’re not doing their job. Trying to transfer money from account to another bank I’m not waiting five days i’m gonna actually start making money and my money.Review
Product
Bank Of America Account
I got a loan from Bank of America they asked me what day I can pay I told him the 4th when my disability check comes in.. they change the date on me.. due to that I have many many overdraft fee.. they asked me how much I can pay I told them$200,, the change the amount...
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1 comment
Let's cover the basics. How do you get overdraft fees?
You get these fees when YOU spend money YOU don't have in the account at the time. It doesn't matter if your check comes in the 1st or the 10th. Until it actually posts, YOU DO NOT HAVE that money to spend and will draw fees. It is YOUR responsibility to learn how to budget so that you can pay when you actually have money in the account.
If they changed your due date without your permission, that's another story. Pull your contract and verify but be ready for them to tell you that they changed it based on your whining.
Review
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
On Oct 2 I woke up to our 6 family accounts being closed and could not even access viewing them online. I was told BofA has right to close our accts 4 A business decision. Can’t release the $18,000 funds in 6 of our accts. For at least 10 days. These are my kids...
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1 comment
I'd rather bury my money in a shoebox in the backyard than bank at Bank of America, worst bank I have ever seen in my 65 years on this earth, they tell you one thing and do the opposite, no one has a clue as to what they are doing all you get is a run around, I have 2 words for BOA but not aloud to print them LOL
Review
Product
Bank Of America Checking Account
Cons
- Bank of america
Reason of review
Unfair practices
Preferred solution
I don’t know
Tags
I've had a credit card with this company for 17 years. I tried 2 months ago to change my PIN. I got the run around. To make a long story short, you can't change it on the phone, in person, at the bank, at the ATM, on-line, nor through the app. They said it was a...
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1 comment
Did you try changing it in the app?
Review
Service
Bank Of America Customer Care
Cons
- Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
To start off and be fair, theres plenty banks just as *** as BofA but its my bank so heres my take. Over charges, fees on everything, monkey-like stupid representatives. The latest issue is a hold placed on my account for exactly 50% of my savings balance. Upon calling...
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Review
Product
Bank Of America Account
Reason of review
Poor customer service
Preferred solution
Common sense and training
Tags
Bank Of America - EXTREMELY POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THESE GUYS ARE THE WORST!!!! THEIR CUSTOMER SERVICE REPRESENTATIVES DO NOT FUNCTION PROPERLY! I HAVE BEEN A CUSTOMER FOR 35 YEARS AND ----WILL CEASE DEALING WITH THEM!!! THEY HAVE CROSSED THE LINE AND I AM DONE WITH THEM FOREVER!!!
Review
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
My payroll card for work is though Bank of america. I had withdrawn money from the atm. The atm does not give out $1 or $5 bills. So i went inside to get change because i needed $1 and $5 bills. The teller had asked me where i got the money from. I had said the atm. He...
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1 comment
Umm you don’t have to be 21 to open an account at boa, yes the suck but did you really need to be so rude to the teller like that?..
Review
Cons
- Customer service sucks
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
Bank Of America in Corning, California - Thieves
We closed or accounts with BofA 25 years ago when they started holding all of our deposits until after checks would come in sometimes a week later they were bouncing everything including the last checks we wrote even after I waited several days and called to confirm that the funds were available before writing any checks. they bounced them all saying after they applied the bounce charges on the 4 checks there was no longer enough money to cover the check and that was why I was over drawn again. I talked to 4 people and asked where you get bounce charges on checks there was money in there to cover and they all said the same thing "you just don't understand" we closed our accounts that day.
Review
Product
Bank Of America Checking Account
Cons
- Are crooks
Tags
I went to Eastlake Pkwy Chula Vista branch to help update my information but the lady is not not nice to help me. She told me I have to wait 45 minutes to an hour. I said I will wait. When it's my turn she told me she's still waiting for the other customer to come that...
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Review
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Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just plain dumb *** idiot's.