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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Most Helpful
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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24 comments
Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just plain dumb *** idiot's.

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Review
#301365 Review #301365 is a subjective opinion of poster.
1.3
Details
My payroll card for work is though Bank of america. I had withdrawn money from the atm. The atm does not give out $1 or $5 bills. So i went inside to get change because i needed $1 and $5 bills. The teller had asked me where i got the money from. I had said the atm. He...
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Review
#1680346 Review #1680346 is a subjective opinion of poster.
Cons
  • Customer service sucks
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • Atm

Bank Of America in Corning, California - Thieves

We closed or accounts with BofA 25 years ago when they started holding all of our deposits until after checks would come in sometimes a week later they were bouncing everything including the last checks we wrote even after I waited several days and called to confirm that the funds were available before writing any checks. they bounced them all saying after they applied the bounce charges on the 4 checks there was no longer enough money to cover the check and that was why I was over drawn again. I talked to 4 people and asked where you get bounce charges on checks there was money in there to cover and they all said the same thing "you just don't understand" we closed our accounts that day.
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Review
#1678635 Review #1678635 is a subjective opinion of poster.
Cons
  • Are crooks
Tags
  • Thieves And Liars
1.0
Details
I went to Eastlake Pkwy Chula Vista branch to help update my information but the lady is not not nice to help me. She told me I have to wait 45 minutes to an hour. I said I will wait. When it's my turn she told me she's still waiting for the other customer to come that...
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Review
#1672143 Review #1672143 is a subjective opinion of poster.
1.0
Details
I got a call a few days ago stating that I didn't pay my credit card minimum I'm used to paying a certain amount and the minimum went up a bit didn't realize it but it was paid in full right away. Next day I get an email that the acct is closed I never missed a payment...
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Review
#1671764 Review #1671764 is a subjective opinion of poster.
Reason of review
unresolved issue
Preferred solution
Let the company propose a solution

Bank Of America in Wellington, Florida - Worst bank ever....

1.0
Details
This is the second time I arrived at the branch located at Old St Augustine and Bartram Parkway at one minute to 4, their closing time and they locked the door on my face. I used to bank with them NOT anymore, my only business with them is due to an small PT job that pays me through them....too bad there is nothing lower than one to rate them!!
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Review
#1668000 Review #1668000 is a subjective opinion of poster.

Bank Of America - Lied to me

1.0
Details
Said they’d get back to me on 3 different occasions. Never got back to me. Been over 3 weeks
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Review
#1667253 Review #1667253 is a subjective opinion of poster.
Pros
  • People who tried to make the situation right
Cons
  • No results
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund
Tags
  • Unusual Activity
1.0
Details
A warning to anyone thinking about using any Bank of America services. I finally had to file a complaint with the Consumer Financial Protection Bureau, which oversees companies such as Bank of America. I suggest you do the same if you’re having problems with BoA’s...
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Review
#1666071 Review #1666071 is a subjective opinion of poster.
Pros
  • Multiple locations
Cons
  • Terrible customer service
  • Worst bank ever
  • Incapable and unqualified staff
Reason of review
Poor customer service
Loss
$3000
Tags
  • Bank of America are Thieves
  • Fraudulent Company
  • Bank Of America Customer Service
  • Lost Money
  • Filing With The Bbb
  • Lost My Money No Customer Service
  • Wont Return My Money
1.0
Details
I use BOA's on-line bill pay service. And this evening, I realized I made a huge mistake! I wrote the wrong date for my mortgage payment to go out. And I saw my YIKES!!, $2,042.27 amount "processing" for payment tomorrow! So I called my BOA, waited some 15 minutes for...
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Review
#1657837 Review #1657837 is a subjective opinion of poster.

Bank Of America - Cutting off autopayments

I appreciate their concern for security but lately its been taken too far. I am having to contact bank in person regarding payments not going through. There is more than enough yet its rejecting. The telephone bankers probably from overseas take forever and how reliable are they. Its frustrating and humiliating. I pay my taxes too.
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Review
#1657578 Review #1657578 is a subjective opinion of poster.
Pros
  • How it used to be
  • Many locations
Cons
  • Rejecting legitimate charges
Reason of review
Order processing issue

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

I wish we could give Bank of America negative stars

This bank literally needs to be shut down. They lie and steal. Then when you go to the CFPB and file a complaint, if they can, they will try to sue you in retaliation. They stole over $5,000 from my business checking account. Only after I complained to all the regulators, including the CFPB, the Federal Reserve, and the FDIC, did I get their attention, but I still think they are trying to buy time. I told the manager of the complaints resolution dept of Bank of America that I am writing to my congressman and plan to take this matter all the way to the US Attorney General if I have to. If that happens, I will be asking for damages. ,
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Review
#1656058 Review #1656058 is a subjective opinion of poster.