Bank Of America
Bank Of America Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bank Of America has a 1.7 star rating from 521 reviews. 44% would recommend. Overall sentiment is negative with 55% urging improved customer service.
Key Takeaways for Future Customers
- Check recent Bank Of America reviews before opening accounts.
- Expect strong online account features and many locations but verify holds and fees.
- Prepare documentation and follow up promptly for refunds and disputes.
Negative Feedback / Risk Areas
- Poor customer service and long phone waits are common customer complaints.
- Frequent fraud, account locks, withheld funds, and disputes over Zelle refunds.
- Problems with check holds, denied reconsideration, and inconsistent security responses.
Positive Feedback
Users note convenient online ability, many branches, and occasional helpful representatives who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bank Of America has a 1.7 star rating from 521 reviews. 44% would recommend. Overall sentiment is negative with 55% urging improved customer service.
Key Takeaways for Future Customers
- Check recent Bank Of America reviews before opening accounts.
- Expect strong online account features and many locations but verify holds and fees.
- Prepare documentation and follow up promptly for refunds and disputes.
Negative Feedback / Risk Areas
- Poor customer service and long phone waits are common customer complaints.
- Frequent fraud, account locks, withheld funds, and disputes over Zelle refunds.
- Problems with check holds, denied reconsideration, and inconsistent security responses.
Positive Feedback
Users note convenient online ability, many branches, and occasional helpful representatives who resolve issues.
Media from reviews
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Bank Of America Consumer Issues
CFPB
- Payment disputes
- Account problems
- ATM issues
PissedConsumer
- Service delays
- Account closures
- Held funds
Both sources report issues with account management and customer service. However, PissedConsumer highlights more complaints about account closures and payment processing. The CFPB focuses more on payment issues and service fee disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carlsbad, California
Bank of america really screwed me over
- Staff failed to set up a $200 autopay or update the phone number.
- A $2,500 deduction left the checking account at zero.
Their employee was supposed to set up a two hundred dollar automatic payment and change my phone number on the account. Well, He did not do either one, instead he deducted like twenty five hundred from my checking account.
When I looked at my bank account and my checking said Zero I hit the roof and had to transfer funds from savings as I have to pay an attorney almost a grand today for the will he has prepared for me and I will pick it up today. I would NEVER RECOMMENT THEM FOR ANYTHING.
- Employee really screwed me over
Preferred solution: Apology
User's recommendation: Never trust them for anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Fraud on my account in ***, *** and coming from ***, ***
There should be someone available at all times for fraud, 24/7. If we wait, the person continues to make fraud disputes over and over.
- People are pleasant that work for them
- Great security
- Great interests on loans and credit card
- Human
- Needs 24 hour live fraud person
- No 24 hour fraud person live
Preferred solution: Full refund
Akron, Ohio
Denied access to online account
- POA granted, but the bank won’t provide online access to the account.
- The sister is in hospice with memory issues; wallet is missing and phone off.
I recently became the POA (Power of Attorney) for my elderly, disabled sister. I took the documentation to BofA and was put on her account as POA and given checks with my name on them as POA.
However, my sister has been in hospice since March (it is now the end of May), is on oxygen, is only functioning on about 25% of her heart, and does not have the mental capacity to remember her online banking sign in information. She had a car accident and her pocketbook and wallet have been missing since that time. Her phone service has been turned off and none of her recovery information is accurate. BofA absolutely refuses to give me access to her online account, so I cannot see what money comes in or goes out of the account.
I also cannot provide the financial details to Medicaid to maintain her residence at the nursing facility. I may have to risk her life to take her to a branch office to accomplish this.
If your name is on the account and the checks, what is stopping you from physically sitting down with a bank employee to get statement printouts?
Replying to
Windsor Mill, Maryland
Multiple charges of same amount from Walmart
- BOA validated the $138+ charge; Walmart submitted it 11x and the rep reversed.
- Customer advised to reorder on the geo data site by 5/23; rep explained.
The multiple charges came about when I responded to a BOA request to verify a charge of $138+ which was suspicious. .
I verified that it was a valid charge. I went back to the Walmart site to add to my order, but Walmart would not process it. It was not until I checked my BOA account, that I saw Walmart submitted original charge 11 times because [PERSON_NAME] rejected the the charge. When I spoke to a BOA rep, I was informed of what Walmart was tryying to do and [PERSON_NAME] rejected the charge.
I also learned that [PERSON_NAME] reversed all the charges. I was also told I could go back to [GEOGRAPHIC_DATA] site and reorder the orinal items.
I will wait until 5/23 to do this.
The rep was very helpful in explaining what was going on which out my mind at ease.
- Are helpful in explaining issues found
- Clarification on what your response to their suspicious charges request
Preferred solution: Full refund
User's recommendation: Don't try to add items after an initial purchas; make sure you respond to BOA email requests; check your bank account soon after you make purchases; make sure you read emails from merchants.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Hurting
My money was given t I someone other than me as ll of 17,064.00 they allowed someone other than me to withdraw and use all my money this was over 5 years ago I'm have been suffering every since me and my family have battled homelessness th I s wa during pandemic August 2020 thru ca edu
*** once put $25,000 of someone else's money into my account and made me spend 4 hours on the phone with customer service to fix their error and get the money back to its rightful owner. I told them if they make such a mistake again I am keeping the money. Double-check every transaction you make with them.
Mcgregor, Texas
Continue Fraudulent Charges on my Banking Accounts and 5 times in a 6 months period Always getting locked out of my account And I don't even have overdraft protection and still they are processing pay
- No overdraft protection and frequent negative balances before deposits.
- Fraudulent charges and five debit-card replacements in six months.
I don't even have overdraft protection and how I am always negative balance before I get my next deposit I have had more fraudulent charges on my accounts my debit cards have been replaced 5 times in the past 6 months and [PERSON_NAME] And Bank of America have been holding trust accounts for years now and they still keep avoiding the issue of recovery from customer Service Costodain Beneficiary Private Government Investments and Back employers payment and retirement services I have turned in Investments statements to several Wealth Management Advisors And All they do is put ne on the back buner a
User's recommendation: I am So Serious I Am going to Pull all my assets and Never recommend them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBank of America
I got help from [PERSON_NAME]. She is FANTASTIC.
I saw bad reviews on the pissed customer site, and did not experience any of that! [PERSON_NAME] spent time with me and answered all of my questions.
I did not feel rushed. I am very happy to use the Bank of America cc.
Jupiter, Florida
Lack of customer serice
i can't get through the automated *** phne system. ges in circles or hangs up. deplorable!
rep won't verfy if they are feom b of a.. get tons of b of a spam calls. i need verfy the reps/. they verfy me.
tired of going to the branch cause i can't get through. phonr ***
never can get the right rep
User's recommendation: don't use
Bank of America's long hold times are unacceptable and disrespectful to the customers. So is the company's relentless upsell from the automated system (doubly disrespectful) while on hold with no bypass, opt-out or option to listen to soothing music while on hold, e.g.
Rather than listen to the automated system's upsell nonsense - which makes me for sure NOT use any of its other services - I am taking this unnecessarily long hold time to write a negative review about BOA, which I call Boa Constrictor, to warn others that the bank wants to do what's' best for itself, not its customers. The incredibly bad automated system is now telling me that the company "is doing its best" to get me to a live representative quickly. No, it is not. It wants callers to use the automated system so the company can lay off the live reps which cost the company money.
*** should hire more reps to cut down the hold time, that would be customer friendly. BOA used to be good but no longer with its greed and poor customer service.
I am on hold now for about 20 minutes to get a simple answer from a live rep during a non-peak time. Not acceptable.
Jupiter, Florida
Lack of customer servive
- Caller claimed to be from the bank, but it was a scam.
- The automated system is overcomplicated and hard to reach fraud dept or support.
i got a call from a guy saying he was from b of a. itwas just a number noy b of a.
i tried calling b of a can not get through automated *** phone system. won;t take my unfo, can't get fruad dept.
some is attemtping to scam me, and i am caught in automated *** deplorable.
second time in a month with this crap.
tired of wasting gas to go to branch
no customer service over complicated phon *** does not work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Candelaria, Santa Cruz De Tenerife
Not helpful
Never
I have been calling BOA for 28 days and NOTHING HAS BEEB RESOLVED. Awefull customer service Please un restrict my account
Atlanta, Georgia
Everytime I try to buy or pay a bill my debit card blocked Everytimetime and it's embarrassing *** had my debit card blocked and I tried to pay a fine in the court house so please stop blocking my de
I need yall to stop blocking my debit card then when I call to get it unblocked I'm always on hold for atleast 45 minutes and always having to step out so I can call is embarrassing
Saint Louis, Missouri
Change credit card address
I was able to change my mailing address very quickly. The young lady I spoke to was very friendly and helpful. It was a good experience.
User's recommendation: Bank of America is easy to work with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with a branch manager
- Donovan, a temp manager, told me I could never leave.
- Claims are placed on my account almost daily.
- I filed a complaint about Donovan; he’s still there.
Hang in there! Still would like an apology for the rude behavior of a manager. Keep up your end of the agreement and remember to keep your integrity and always be business like with no emotions.
The day ***, the temporary branch manager, told me I could never leave Bank of America, I didn't believe it! Now I know he was right!
Claims are put on my account almost daily... I speak with the fraud department and hear in 7 days they'll be gone! Yeah, right to my account, which leaves me in the negative!!! I just give up!
I filed a complaint about ***; he's still there! I am almost a 69-year-old liver transplant patient, and I don't know how much longer I can keep going.
Physically and emotionally, I am exhausted! This is how they treat a 16-year customer.
Preferred solution: Apology
User's recommendation: Don't put yourself in this nightmare!
Portland, Oregon
NO CALL BACK
Okay, I called in and was on hold for 30 minutes. Then I called again and put myself on the call back list.
It's been over 4 hours now. this is not good and i will most likely moving to a different bank
User's recommendation: expect no call backs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
I question Bk of America 's security method as I have had to cancel several cards, kept getting hacked or notified of suspicious activity and get new accounts and cards. Finally said am done cancel.
Decided to cancel all accounts. Was not satisfied with failures of security on my accounts. Very disappointing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Debit / Account
My reference number has not been received, and therefore I do not have access to any of my accounts. Can you please help?
- Prestigious intitution
- Not doing what they said
About
, , , ,
Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.
Bank Of America is ranked 248 out of 1710 in Banks category
USA, Other
Bank of America FAQs
To close your account, call the support team at 1-800-432-1000. You will receive an email confirming that your account is closed.
The bank closes at 9 PM ET, Monday through Friday. On Saturday, the closing hour is 8:00 PM ET. However, on Sundays, the bank closes at 5 PM ET.
Clients can activate a Bank of America credit card using the Bank of America Mobile Banking app. Log in to the app and select your card account. After this, head to the Card Management section and select Activate Card.
The US Bank customer service number 24/7 is available for lost or stolen cards.
Amadeo Pietro Giannini founded Bank of America on October 17, 1904.
To cancel your Bank of America account, dial the Bank's phone number 24 hours before the scheduled time. You can also visit the bank's corporate office or write to Bank of America, FL1-300-03-15, PO Box 25118, Tampa, FL 33622-5118.
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Totally agree but Bank of America seems to be cutting expenses to save money at the customer's expense. A shame.
Is the bank also laying off employees and going automation/AI to save money?
My hold time to speak to a live rep/human, which is who I want, is now about 1 hour! Just awful, and a disservice to both the bank's loyal employees and customers.
I'm closing account with Bank America I don't there service any further and I don't trust them any longer
I predict Bank of America will be acquired by a bigger, better bank and will be no more after the acquiring company dismisses the bad employees and policies.