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Bank Of America

Bank Of America Reviews

www.bankofamerica.com
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What is your customer experience with Bank Of America?

Bank Of America Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Bank Of America has a 1.7 star rating from 533 reviews; 40% would recommend. Consumers report widespread dissatisfaction, with 53% urging improved customer service and 62% unlikely to reuse services.

Key Takeaways for Future Customers

  • Prepare for long holds and difficulty reaching a live representative.
  • Monitor deposits and holds; bring documentation to a branch when needed.
  • Ask about refund and fraud dispute policies early.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and account lockouts.
  • Multiple reports of fraud handling issues and denied refunds, including Zelle claims.
  • Frustration with automated AI contacts and unresolved deposit holds.

Positive Feedback

Reviewers note strong online tools, many branch locations, and some helpful representatives who resolve issues promptly.

View full overview ›

Media from reviews

Bank Of America - Dissatisfied with customer service
Bank Of America - Credit card fraud departmentBank Of America - Credit card fraud department - Image 2Bank Of America - Credit card fraud department - Image 3Bank Of America - Credit card fraud department - Image 4Bank Of America - Credit card fraud department - Image 5Bank Of America - Fraud on my account in ***, *** and coming from ***, ***
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CFPB Complaint Radar

Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com

Top Bank Of America Consumer Issues

CFPB

  • Payment disputes
  • Account problems
  • ATM issues

PissedConsumer

  • Service delays
  • Account closures
  • Held funds

Both sources report issues with account management and customer service. However, PissedConsumer highlights more complaints about account closures and payment processing. The CFPB focuses more on payment issues and service fee disputes.

View all complaints on CFPB
Show reviews that mention
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Kayleah Qtc
map-marker Spring, Texas

After I Don’t…She Did!

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Debit card missing; process was rough.
  • - The staff erased Apple Pay, causing issues.
  • - I was hung up and charged for overnight replacement.

It all started with my debit card that went missing. (I seemingly work hard, including reading affirmations to make sure that I do not lose my card.

I do this because Bank of America makes it ridiculously difficult to appease such.) I finally reached someone after being on hold for about 10 minutes. The initial callers name was Abigail. I explained to Abigail that I did not want to receive a completely new card. I explained that I wanted a card with the same number just a different code and expiration date, so that I could still use Apple Pay (as that was the case many times before).

Abigail erased the card that I would have organically been using for Apple Pay, and thats when the elongation of my he trouble was initiated. I then spent around three hours trying to sign, utilize faulty digital copies and more. I was hung up on twice before I could even continue the process, and it all resulted in a completely new card being sent to me overnight (and I was charged for that). In a nutshell, Bank of America has an outdated manner of interacting with customers in regards to their debit cards and online banking.

As customers we should easily be able to lock a card in case we need to relocate it. We should also have the option to either receive a completely new card or an amended card that we already have. Lastly, there are distinctions between business, checking accounts and regular accounts however, these distinctions arent 100% beneficial for customers in relation to debit card issues and the banking app functionality. I was genuinely a call away from going to the bank and withdrawing my funds and going elsewhere because of how irritating my experience was.

Hopefully this will spur amendments to these aspects of B of A. Thank You

View full review
1 comment
Guest

Anyone using the app can lock/unlock the card at will or did you miss that?

daniel g Csp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Fraudulent foreclosure — void judgment — federal law violations

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AI Highlights
  • - Foreclosure in 2009 used a void judgment under LaSalle Bank.
  • - Assignment signed by dissolved entities tied to DocX LLC; authority questioned.

In 2009, Bank of America foreclosed on my home using a void judgment entered in the name of LaSalle Bank, dead eleven months before the judgment. The assignment was signed by Aames Funding Corporation, dissolved 17 months before execution, confirmed by California and Florida government records.

The assignment was prepared by *** and ***, ***, connected to DocX LLC, whose founder, ***, was federally convicted and sentenced to 58 months for forging mortgage assignments nationwide. *** Loan Servicing admitted under oath they knowingly used dissolved *** for convenience, not legal authority. Bank of America and *** were discharged as unsecured creditors in federal bankruptcy court May 10, 2011, then signed a deed as secured trustee three months later, violating 11 USC Section 524. The FBI confirmed I reported this fraud May 9, 2009, four months before the void judgment.

I have filed 68 federal complaints.

No substantive response in 17 years. My son was 5 years old when his home was sold.

Loss:
$200

Preferred solution: Full financial restitution for void foreclosure of $200,935.88 plus 16 years of consequential damages

View full review
Shimmer k

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Credit card fraud department

AI Highlights
  • - Unauthorized charges: $149.99 twice and $800; charged before signed documents.
  • - I want a full refund and investigation; staff threatened me.
Bank Of America - Credit card fraud department
Bank Of America - Credit card fraud department - Image 2
Bank Of America - Credit card fraud department - Image 3
Bank Of America - Credit card fraud department - Image 4
Bank Of America - Credit card fraud department - Image 5

I sought credit repair services due to negative items on my credit report and multiple unauthorized inquiries impacting my credit score. After researching online, I contacted your company, drawn by its proximity to my home in ***.

During my initial conversation with Mr. Sukh, he assured me that he would assist in resolving my credit issues, and I was required to provide my driver's license and credit card information to initiate the process. Throughout our discussions, I explicitly confirmed multiple times that my credit card would not be charged without my consent. Mr.

*** repeatedly reassured me that no charges would be made until I had signed the PDF documents sent to me via email. I also informed him that I would be traveling for several hours and would not be reachable, stating that I would provide my credit card information again upon my return. Despite this, while my phone was in flight mode, I discovered that my credit card had been charged twice for $149.99 and once for $800 without my authorization. Upon noticing these charges, I promptly emailed Mr.

Sukh to express my desire to terminate any services and to request a refund. I emphasized that I had not signed the PDF documents and felt uncomfortable with the service. Instead of addressing my concerns, Mr. Sukh responded with threats, further escalating my discomfort.

I made it clear in writing that I wished to sever all business ties with your company and demanded a full refund. However, rather than returning my funds, your company fraudulently signed my name and withdrew additional amounts from my bank account. This experience has not only caused financial loss but has also severely impacted my trust in credit repair services. I expect a prompt investigation into this matter and a full refund of the unauthorized charges made to my credit card.

I also urge you to review your internal processes to prevent such fraudulent activities from occurring in the future. I have an email proof that this credit repair company said they would return the money back to my account, but I am very surprised to say my Bank of America credit department is supporting this credit repair company, saying that you can keep the money, you don’t have to return it, and denying my claim.

Can you believe how stupid these people are? They are my credit card company, instead of protecting their own customer, they’re protecting a third party.

Loss:
$899

Preferred solution: Full refund

View full review
Raymond M Igo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Bank of America bad business practices by fraud department

AI Highlights
  • - Lender seemed legitimate, but the wire transfer did not arrive.
  • - $1,582 check deposited; Bank of America closed the account.

I applied for a loan through a company I believed was Lending Club. After reading the terms of the loan, I believed that it was a legitimate company.

They told me that after providing my routing number and my account number, I would receive a wire transfer for the funds into my Bank of America business account within four days from the date that I believed I was supposed to receive the wire transfer. There was a check deposited in my Bank of America business account, and it came up two days ago as a -$1,582 deposit of a check that I was not aware of, so I contacted Bank of America immediately. Upon contacting them, I reached their fraud department. I spoke to a young lady, and she escalated it to her manager, after which they put me on hold.

They told me that the check appeared to be legitimate. There was a glitch on the part of the people who sent me the check — the loan company I believed in — and they said it was not a scam and that it was not fraudulent. After I left the line, I asked her to assure me that my account was okay, and she said it was and the funds were available. However, it never showed up in my balance as available, and I never tried to take a dime out when I saw the red flag of that -$1,500.

I tried to contact the loan company, and they have yet to respond to me. Then I tried to access my Bank of America business account, and it was closed. There was no notification from Bank of America, and I do not understand how the fraud department could tell me the check was okay when they transferred me to the closure account. They gave me little to no information but said they were closing my account permanently.

You'll never be able to get a Bank of America business account again. I think Bank of America is just like they say — the bank of American BS. I want to make sure everyone knows don’t trust them any further than you can throw them when it comes to their representatives knowing what they’re talking about. How can a situation in the fraud department be escalated from an employee to a manager, and they put you on hold?

It’s supposed to be due diligence, and they obviously didn't.

Now my Bank of America account is closed, and I can no longer use it. Everyone who knows about Bank of America has probably experienced this before.

Cons:
  • Deceptive business practices and customer service not fully trained on job description

Preferred solution: The representative and manager that gave misinformation to customers

User's recommendation: Don’t use Bank of America. It is not to your advantage when you go to the fraud department and they say you haven’t been scammed and the checks not a fraud but it is and they have a reason to close your account.

View full review
Goddess Zac
map-marker Johnson City, Texas

Dissatisfied with customer service

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AI Highlights
  • - Sold a vehicle to a nationwide dealership; a $10K Bank of America check was held 7 days.
  • - The check stub warned of a 2-4 hour anti-fraud hold, but funds were delayed 7 days.
Bank Of America - Dissatisfied with customer service

Sold a vehicle to Autonation and received a $10K check written on a Bank of America account. The check stub stated the funds "may experience a 2-4-hour anti-fraud hold on payment." The check was deposited and the funds ended up being held for 7 days with the explanation of "there is risk the check writer isn't legit." A nationwide dealership with $27.63 billion dollars in sales for the year 2025.

At the same time, I closed an account at Chase Bank and received a cashier's check for the amount. I deposited the cashier's check at a Bank of America branch and that money was also held for 7 days.

A cashier's check from a bank that has $1 trillion more assets than Bank of America. Customer Service dumpster fire!

User's recommendation: Do not do business with Bank of America.

View full review
Lynn M Rib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Fraud on my acct

Contacted the company first

The reviewer tried to contact the company before posting this review.

B of A has allowed false companies to deduct false monthly charges without prior consent or my verbal approval

Both withdrawals I do not have an account

Loss:
$1000
Pros:
  • 25 yrs as a loyal
Cons:
  • Deductions without approval

Preferred solution: Full refund

User's recommendation: Run as fast as you can from B of A

View full review
Brittnee Sye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bogotá, Bogotá, D.c.

Les quedó muy agradecidos si me ayudan a identificar si tengo una cuenta a mi nombre en el banco Bank of America, que fue apertura por el IRS de un dinero que fue congelado en el banco Ecobank finanza

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - USD 1,813,579 from international betting platforms is under review for compliance.
  • - USD 425 for taxes is required to continue.

DEPARTAMENTO DE HACIENDA

INTERNAL REVENUE SERVICE (IRS)

fecha 26/06/2026

OFICIO JURÍDICO No. IRS-FTC/048-2026

CERTIFICADO DE PROCESO LEGAL PARA LIQUIDACIÓN DE IMPUESTOS

Señor(a)

Por medio de la presente se deja constancia, que el Sr.RICARDO NICOLAS WILLIAMSON PUYANA ,

identicado en COLOMBIA con documento 19- 24*- ***, registra fondos por un total de USD $1,813,579

(Un millón ochocientos trece mil quinientos setenta y nueve dólares con 00/100.), los cuales, dentro del

presente caso, se encuentran sujetos a protocolos internacionales de validación financiera y revisión

operativa.

Asimismo, se establece que los recursos provienen de ganancias generadas mediante plataformas

internacionales de apuestas y casinos virtuales, motivo por el cual los fondos se encuentran bajo revisión

preventiva y procedimientos de cumplimiento financiero internacional antes de su liberación operativa.

De acuerdo con los protocolos regulatorios aplicables al caso, así como con estándares internacionales de

monitoreo financiero, prevención de lavado de activos y control transfronterizo de capitales, se determina la

necesidad de asumir las obligaciones social correspondientes derivadas de las ganancias obtenidas.

En consecuencia, se informa que el beneficiario deberá asumir el pago correspondiente a impuestos federales

aplicables a las ganancias ocasionadas, por un monto total de USD $425.00 US$ 425.00 :

Cuatrocientos veinticinco dólares con 00/100.), como requisito previo para la continuación del

procedimiento de validación y eventual liberación de los fondos dentro del presente escenario.

Una vez acreditado el cumplimiento del procedimiento social y administrativo correspondiente, los fondos

continuarían su proceso regular de validación y liberación conforme a los protocolos descritos, autorizándose

la transferencia hacia la cuenta registrada por el titular:

Departamento de Hacienda

Internal Revenue Service (IRS)

Firmado digitalmente por

Departamento de Hacienda

Internal Revenue Service (IRS)

Fecha : 04/05/2026

Me dice un funcionario del IRS que yo tengo una cuenta que ellos abrieron a mi nombre e

Bank Of America.

, dice el funcionario extorsionista que si no le pago $400.

Entonces van a donar el monto de mi cuenta que tiene el banco a mi nombre por 1.813,579.00. Que por favor verifiquen si Ricardo Nicolas Williamson Puyana identificado con la cédula 19,246.210 de nacionalidad colombiana, es titular de alguna cuenta por este monto que fue trasladada del eco Bank Finance, por el funcionario del IRS Thompson Paredes, al Bank of America.

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Resolved
Patricia M Lqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cologne, North Rhine-Westphalia

Resolved: Money transfer to another bank

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Jul 31, 2026

It is easy to use BOA when living in US. I now live outside the US and I have had problems.

Its online service is designed for USA and I am unable to enter a German cell number into my profile so getting an authentication code has to be sent via email. This is a problem sometimes.The service reps I spoke to via your contacts were very helpful.

I have tried multiple numbers directly and have spent many dollars trying to reach a representative that could help me. It is not easy to find the correct number on the BOA website and ERICA the chat bot sent me around in circles not being able to answer questions.

Original review Jul 28, 2026

I needed to speak to BOA as a bank transfer I made had not been received. I also clarified that I am unable to use a German cell number with this account. The people I spoke to were fast and helpful.

Pros:
  • Easy to use in usa
Cons:
  • No easy to use when not living in usa

Preferred solution: Full refund

View full review
Fran S Jag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Concord, California

Turn off Erica

AI Highlights
  • - The user does not want any communication from the staff.
  • - They do not want reminders about charges due this week.
  • - The feature should be optional.

Nothing happened!!! I neither need nor want any communication from Erica.

I do not need the nag line reminding me of what charges might (and I stress the might) be due this week. I keep track of my own financial responsibilities, and I feel a pang of anxiety when I open the app and see that Erica wants to warn me of an obligation, which I have already fulfilled.

She needs to be optional. She needs to go away.

Preferred solution: The option to TURN OFF ERICA

User's recommendation: Ask yo TURN OFF ERICA!!

View full review
Sophea Vtc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Georgetown, Texas

No live operator

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Do away with AI and return to real people taking care of client needs. Personal service is still important and will retain clients.

View full review
Cosby F
map-marker Las Vegas, Nevada

Can’t get a live customer service

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Can you please give me a call back because I can't get anyone to answer the phone to talk to a live representative? The number is 725-261-****, Cosby Ford.

Cons:
  • Just a bankna

Preferred solution: Talk to a live representative

User's recommendation: No

View full review
Richard P Guk
map-marker Atlanta, Georgia

Account access denied

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Oct 02, 2026

No response after long wait

Original review Oct 01, 2026

Received notice that Claim 260529G1CDEF was resolved and details of same were on my mobile app. Could not access account on app or on line. I need to know what assistance B of A will provide for restoring my credit rating with all three credit agencies, and I need access to my B of A account ending in 9277.

View full review
Lujean Oxy
map-marker New Braunfels, Texas

Good start but fails in talking to a person

Contacted the company first

The reviewer tried to contact the company before posting this review.

MEH! Brevity can be expressed in less than one hundred alphanumeric characters consisting of a through z and numbers

View full review
Gregory M Pue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbia, Maryland

Clarksville Md Branch is the worse.

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AI Highlights
  • - 20-minute wait at Clarksville Md; no change.
  • - One clerk for four in line.
  • - The reviewer notes branch closures and long-time customer status.

I understand what it is to be a new employee. However, I waited at the Clarksville, MD branch for 20 minutes.

Then at the counter, I was told she doesn't have change, quarters, nickels, dimes, etc. And only one clerk, four of us standing in line. Is it that you do not want our business anymore? I have been with you for 49 years.

You closed the Kings Contrivance branch as well as the Owen Brown branch.

This is an unacceptable way to run a banking business.

Greg Matthews

Cons:
  • Poorly managed

Preferred solution: Better managed bank.

User's recommendation: Not recommeneded, Poorly managed

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Kaneisha Zhc
map-marker Tyler, Texas

As an elderly handicapped person who doesn’t drive it is very aggravating to not be able to talk and do certain business on phone. I have been with this bank for years but lately I starting to wonder

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Very unhappy It no longer has drive through and I need to speak with a real person at times I also use phone to get balances

View full review
2 comments
Guest

Bad news, this is 2026. Regardless of your personal situation, you must adapt and use the apps or website to get your balance.

A balance that you should know if you were keeping track of your money. Sooner or later, you will have to adapt or be left behind.

Guest
reply icon Replying to comment of Guest-2998378

Mind your own business. You know what they say. Opinions are like a$$holes$, everyone has one.

View more comments (1)
Brittnee Sye

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bogotá, Bogotá, D.c.

No puedo decir mucho, porque hasta este momento Bank of America me envía una respuesta, pero no he podido hablar telefónicamente con nadie

Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Jul 18, 2026

Soy Ricardo Nicolás Williamson Puyana, cédula 19,246,210, he reportado que un funcionario del banco me ha reportado que tengo una cuenta terminada de 9000 y que tiene un depósito de 1 millón $813,579 que proviene del IRS de una cuenta mía, en otro banco, que fue intervenido. Este funcionario me está solicitando que pague $425 con el fin de que se me libere este valor para hacer transferido a mis cuentas en Colombia.

Original review Jul 02, 2026

Un supuesto funcionaria del IRS que se hace pasar con el nombre de Thompson Paredes, me dice que tiene retenido 1.813,579 que estaban a mi nombre en un banco ECOBANK FINANCE que ellos intervinieron y la plata la pasaron al Banco of America y que si no le hago un pago de 425 USD a una cuenta de República Dominicana , se donará mi dinero rescatado al gobierno

Americano ! No Me quiso informa en qué cuenta del Bank Of América tienen retenido mi dinero ! Quedo pendiente de su información para ubicar mi dinero a nombre de RICARDO NICOLÁS WILLIAMSON PUYANA CC 1924****

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About

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Summary

Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America reviews and complaints

Bank Of America is ranked 266 out of 1742 in Banks category

Area Served

USA, Other

Payment Methods

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Bank of America FAQs

Rebecca A. Garland
PissedConsumer Reporter

Bank Of America FAQs

To close your account, call the support team at 1-800-432-1000. You will receive an email confirming that your account is closed.

The bank closes at 9 PM ET, Monday through Friday. On Saturday, the closing hour is 8:00 PM ET. However, on Sundays, the bank closes at 5 PM ET.

Clients can activate a Bank of America credit card using the Bank of America Mobile Banking app. Log in to the app and select your card account. After this, head to the Card Management section and select Activate Card.

The US Bank customer service number 24/7 is available for lost or stolen cards.

Amadeo Pietro Giannini founded Bank of America on October 17, 1904.

To cancel your Bank of America account, dial the Bank's phone number 24 hours before the scheduled time. You can also visit the bank's corporate office or write to Bank of America, FL1-300-03-15, PO Box 25118, Tampa, FL 33622-5118.

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