Bank Of America Reviews and Complaints
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Customers don't like
- Customer service
- No resolution available
- Nobody to talk to for help
Customers like
- Online ability
- Courteous agents
- Previously reliable
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Pissed Consumer Interviews ?
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Bank Of America - Poor service
know one knows wh they are doing, I not only get differrent answers for the same questions, but just keep getting switch to oth departments with just waiting.
Company wrote 0 public responses to the review from Dec 06.
A credit card customer since 1983 with a great credit rating and high income. When trying to use our credit card to purchase items and the card was declined I called Bank of America. It took 1 hour and half on the phone taking to 3 different departments to find out...
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Company wrote 0 public responses to the review from Dec 05.
Dissatisfied long time Customer. 12-3-2018 We placed a first-time claim with BOA claim #88931390 about an item we had purchased a few months ago. At first, they were great they reimbursed our account. Then after a few weeks, they wanted more info on the item so we sent...
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Company wrote 0 private or public responses to the review from Dec 03.
I went today 12/1/18 around 11.30 am - 12 noon to Bank of america at 8955 valley view street, Buena Park, CA. 90620 To cash a bank of america check. Issued by AAA insurance company. The manager refused to cash it unless I pay $ 8. And after he cashed the check, I asked...
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Company wrote 0 private or public responses to the review from Dec 01.
Anonymous
If the manager really raped you you should have called the police immediately, at the very least you should have gone and had a rape kit done at the hospital
Product
I didn't like
- Very bad costumer service from manager to employee
Bank Of America - Unreal
My husband and i had a joint acct with a sizeable amt in it no overdraft chgs or bounced cks just out of the blue we got a letter saying they were closing our acct we called the answer was a business decision then they closed the acct we left 6.91 in it and then they chgd us for them closing our acct not right
Company wrote 0 public responses to the review from Nov 30.
Product
My mother recently died and had an IRA account with BOA. When I was told that the proceeds could not be paid until her Will was probated I informed them the account was not payable to her estate, but to her children as named beneficiaries. (The bank employee had no...
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Company wrote 0 public responses to the review from Nov 27.
Anonymous
So.....What are you going to do, whine on message boards about it, wait 2 hours and stomp your feet like a child or do what they said you must do? If the money is worth it to ...
Product
I recently purchased a car and financed it with BOA. I had it set up for the payment to come out of my checking account each month. The very first payment was doubled. In other words they deducted two payments from my account. I called them and reported it. A few days...
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Company wrote 0 private or public responses to the review from Nov 23.
Carl Barnett
This problem has been resolved.
Product
I didn't like
- I do not care attitude
I receive no notice from the bank saying or telling why my bussiness acoounts was closed the tellermanager couldn't give me a location or any information in regards of my account with my account had all my information that I need to go ahead and call and number we're...
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Company wrote 0 private or public responses to the review from Nov 21.
Bank Of America - Holding debits to incur overdraft fees
Bank held a deposit so two of debits would occur overdraft fees.
Company wrote 0 public responses to the review from Nov 20.
Similar to Bank Of America
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Company wrote 0 public responses to the review from Nov 19.
I didn't like
- Way they do business
Select Reason
" did not pay interest " Well duh..... If you aren't making them money beyond the fees they charge a vendor, you are useless to them. Why would they want to have you sitting a...