Most helpful review
New Reviewer

Bank of America numbers for levy release

Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-**** option 2 West Coast 213 580-**** Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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20 comments
#1515396

Thank you very much, completely helpful. FYI, fax number is 617-310-****.

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ID
#301365 Review #301365 is a subjective opinion of poster.
Location
Carson, California
Product
Bank Of America Checking Account
New Reviewer

Edd card

Just trying to get info on when my edd card sent ??unable to provide acct info because Ive got no acct .printed to input my number and included area code with it , attempting to reput w/o area code and message stated volume of calls reached then it did connected me
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ID
#3859174 Review #3859174 is a subjective opinion of poster.
Location
Stockton, California
Preferred solution
Info on when my edd card was sent ?

Fraud

I would prefer to speak with a person, not a computer. Why am I not able to reach customer service using a 24 hour phone number from help? Fraud need to be reported right away!!

User's recommendation: Included the option to talk to a representative.

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ID
#3853713 Review #3853713 is a subjective opinion of poster.
Location
Clovis, California

Closed account for no reason.

Bank of America sent a letter to me closing my account, so I called and spoke to four or five different people and no one seen an account closure. I even went into the institution twice last week to set up a pin for my new debit card that was sent to me. Ever since a...
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ID
#3849855 Review #3849855 is a subjective opinion of poster.
Location
Sandersville, Georgia
New Reviewer

System is Malware

I went to the Bank on Cross Greek Mall today at 9:00 am. I cashed a claim check for 480.00 with the teller and the money doesn't show in my account, I need to make a payment before 6:00 pm Eastern Time. Not only that, but I'm trying to call customer services and for some reason, all numbers are disabled today. Furthermore, I have been with the bank for over 22 years and the system malware has never happened before. You guys need to work on this problem, SAP. We as customers do not put our money in a bank to be compromised or not showing in our account.
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ID
#3849010 Review #3849010 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Preferred solution
I need the bank to put my money in my account SAP so I can make payments.
New Reviewer

I'm trying to check on a possible fraudulant text. This was purportedly from Bank of America. The entire attempted reporting and resolving of my issue was an abortion. Absolute waste of time.

An obviously fraudulent text was received. I received no help from this website. Trying to contact Bank of America was a complete waste of time.

User's recommendation: There won't be one.

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ID
#3844577 Review #3844577 is a subjective opinion of poster.
Location
Abilene, Texas
New Reviewer

I'm having trouble finding my credit card statement

I want to see my credit card statement to see what I purchased. Call your help number and that was worthless! Couldnt get any resolve. Perfect example of a dog chasing its tale!
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1 comment
#2231650

Click on your credit card from the main accounts page. Scroll down and click on the “statements and documents” tab to view your statements.

I don’t understand how you think this is so difficult?

Maybe it’s a language barrier issue. I hope it is because the alternative is that you are stupid.

ID
#3838154 Review #3838154 is a subjective opinion of poster.
Location
Knox City, Missouri

Tech help

Victim of bank account overrides as bank of america customer. Unable to resolve issue or unknown fund transfers to pisces6074@***.com. Why email notifications were sent to pisces6074@***.com when primary email was moniquepecnik03@***.com. all emails of mine have been compromised and no longer able to access. Including BOA account

User's recommendation: Constant/ numerous security alerts should freeze account immediately until in person reactivate.

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ID
#3836862 Review #3836862 is a subjective opinion of poster.
Location
Alachua, Florida
Cons
  • Unresolved issues
  • Fraud
New Reviewer

The ability to navigate your automated phone system so that you can speak with an associate.

Stayed on hold for 32 min. Only to find out my account could not process a payment from my direct express debit card.f
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ID
#3834104 Review #3834104 is a subjective opinion of poster.
Location
Birmingham, Alabama
Preferred solution
Your phone system thrown in the garbage can

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Verified Reviewer
New Reviewer

Never received my credit card

Good evening, I applied for a spirit credit card several months ago, however I never received it. Please advise.
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ID
#3832635 Review #3832635 is a subjective opinion of poster.
Location
Winter Park, Florida

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Verified Reviewer
New Reviewer

Poor customer service.

Purchased defective table with credit card. Contacted Wayfair for months with promise of replacement. Then nothing. Now bank of America says I waited too long. Refuses to take any action. Cancelling all ties with them.
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ID
#3829638 Review #3829638 is a subjective opinion of poster.
Loss
$12927
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Legal issues

Bank of America has hit a new low. Their employee made an error when changing the records for the family trust and confused the co-trustee with the successor trustee. They have been presented with all the original signed and notarized paperwork. They are refusing to...
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ID
#3829258 Review #3829258 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Accountability
Preferred solution
Apology, fix the problem, payment of additional late fees that will be generated

Zelle fraud is not Bank of America

My phone was hijacked and without my permission a Zelle transfer was done and this began my saga of 6 hours on the phone, a locked debit card and funds I could not use for 4 days. Awful phone system incorrect transfers rude customer service and 2 trips to bank resulted...
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ID
#3828866 Review #3828866 is a subjective opinion of poster.
Location
Marietta, Georgia
New Reviewer

My card is not working

She didn't explain how since my chip is not working every time I use the card it would be sent to a fraud department. Another agent had to tell me that after I called and waited for another 20 minutes 40 all together.

User's recommendation: Give them all the information before you get off th phone with them.

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ID
#3826542 Review #3826542 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • I just been with them so long
Cons
  • Customer service
Loss
$30
Preferred solution
Let the company propose a solution

To remove late fees

The lady I spoke to was great. Bank of America makes it almost impossible to speak to a real person! I called numerous phone numbers only to never get connected to someone. I did this for 2 days. This needs to change.

User's recommendation: Good luck.

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ID
#3823655 Review #3823655 is a subjective opinion of poster.
Location
Overland Park, Kansas

I want my money and can't get anyone to talk to

I want to talk to someone about my money. Even this review, I don't want to write 100 symbols. I just need to talk to someone.
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ID
#3823330 Review #3823330 is a subjective opinion of poster.
Location
Theodore, Alabama

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