Bank Of America

First off I found the Bank of America customer service reps to be well trained professional and very genuine with a good attitudes Well my issue is not yet resolved it will be by the end of the morning I just got a call back and start the whole process over and that's really what I'm frustrated with it's not the the people it's the system they have it's just it's just really hard to work with and in my situation I got on the line and she had me set up to go everything to do everything and she had me with the right person and then the call dropped and then and then I couldn't get back through and I'm not exactly sure how I get back to where I was when the call dropped. I will figure that out. I just think simple procedures could Be implemented to make it less confusing. . I lost my card so I don't know my account number and to get to the point where I can talk to a representative it's just absolutely like pulling teeth I go round round but once I get to talk to somebody everything's fine I just am confused about what number to call , and I'm frustrated that it's so hard to get through to a representative

NoAfter 2.5 weeks of daily verifying myself with codes ids Soc sec number basically all but a blood sample, spending countless hours towards 38 plus on phone hold ect I have now been locked out again but now they insist I travel 5hrs to a branch to verify myself This is bs and harassment I cant even pay the bill because they say Im not me, after passing every test and verification there is now with a balance Payment due Im going to ruin my credit because of there ignorance I wish there was a lawsuit that I could file bout them but not sure who to even say anything to! Never will I do business with them again!!