What was your experience with Bank Of America?
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Customers don't like
- Customer service
- No resolution available
- Nobody to talk to for help
Customers like
- Online ability
- Courteous agents
- Previously reliable
Pissed Consumer Interviews ?
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Bank Of America - SunTrust refusal to pay bank
Skylight check returned because they weren't paid. They need to be paid by SunTrust so there's an overdraft on my account until its resolved.
Someone stole our info from our debit card and used it to purchase 300+dollars from Nike 0nline.Nike refunded this money to our account although not being responsible for the fraud.while being contested by us through the bank the bank covered our loss as they should...
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I have a checking account with Bank of America. Every single time I deposited my check, they put a hold on it! This went on for OVER a year. Each time, I got a different answer. The FINAL time they didn't release the funds in my account, and my cell bill payment was...
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Anonymous
Yes BOA service culture is terrible! Why are you still with them? You can vote with your feet to another bank. Based on Forbes 2018 Banking survey BOA ranked 10th (of all bank...
5 day hold on a payroll check from a school district AFTER they told me it would be available by 5:00 that day. Called customer service because it was Saturday when I figured it out and was told NO ONE in ALL of B of A can release any funds for an account. I recorded...
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Anonymous
Know your Bank of America: - Banks have been fined $242 Billion since the banking crisis (2007). According to Keefe, Bruyette and Woods, Bank of America leads with $76 billion...
Anonymous
Boa sucks
I didn't like
- Nobody to talk to for help
- Customer service and concern for customers
- Incapable and unqualified staff
they invented transactions that didn't match my account activity in credit now they trying to screw me with triple the amount I borrowed It comes to my attention that they are scamming people they don't seem to care about their customers I been told by other work...
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I have been a loyal customer for several years. I have direct deposit for my pay check and deposit other funds through out the week. A few days ago I deposited a money order and they put a hold for 2 weeks. Its a money order from the US Post office! I called and spoke...
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I liked
- Never had any issue until now
I didn't like
- Hold funds
deposite el dia 21 de agosto y me han puesto un hold a my cheque de 10 dias , generando perdidas economicas y cargos de 35.00 por sobregiros teniendo dinero en mi cuenta , este es el banco mas malo que he visto en los ultimos 20 anos , tanto en atencion al cliente como...
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Marathon, Florida
I saw a false charge on my account. Called the number on the back of my BOA card. Put on hold for 15 minutes, a person came on and asked me what was the issue, after telling him about a disputed charge from some unknown vendor, he said he would connect me to to another...
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Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Similar to Bank Of America
Because I had my checking account, savings account, and mortgage with Bank Of America I didn’t pay any monthly fees. Bank Of America sold my loan off to another servicer, without my permission or knowledge, and Then felt obligated to start charging me monthly fees...
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Anonymous
The question I would ask is historically how many mortgages have the bank sold and base your decision on the likelihood that your mortgage will be sold based on their past tra...
Anonymous
re-read your the papers you signed when you obtained your mortgage, they're allowed to sell your mortgage ... shame people can't read these days
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-Firstly, suggest never using debit cards. Once the money is out of your control, there is little incentive by banks etc to help. Its your money not theirs that’s lost and you...