Zheng-min D

Beneficiaries

Thank you very much for contacting me that shows your concerns on customers. I am senior lagging behind in high technology so that I was unhappy for holding the phone for a long time, but couldnt reach a representative. Sorry for the bad rating. Finally, I went online and found out I have 3 beneficiaries. Please let me know if its wrong. I prefer to talk to a representative if I have any questions. Please tell me the phone number of customer service . Thanks!
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Preferred solution: I lag behind in high tech and would like to cancel Pissed service

Anonymous
map-marker Redding, California

The bank closed my account with no notice

Bank Of America - The bank closed my account with no notice
Bank of America closed my account without any explanation. My social security gets deposited into there now I dont know what is going to happen with my funds . As when I called them they didnt give me the information I need to get the problem solved.,I will never support Bank of America again. I feel like I was a customer for many years they should have given me notice
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User's recommendation: Don’t use Bank of America

Starman5000

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Verified Reviewer

I was calling to get money from my account sent to me via Western Union my issue is not solved

First off I found the Bank of America customer service reps to be well trained professional and very genuine with a good attitudes Well my issue is not yet resolved it will be by the end of the morning I just got a call back and start the whole process over and that's really what I'm frustrated with it's not the the people it's the system they have it's just it's just really hard to work with and in my situation I got on the line and she had me set up to go everything to do everything and she had me with the right person and then the call dropped and then and then I couldn't get back through and I'm not exactly sure how I get back to where I was when the call dropped. I will figure that out. I just think simple procedures could Be implemented to make it less confusing. . I lost my card so I don't know my account number and to get to the point where I can talk to a representative it's just absolutely like pulling teeth I go round round but once I get to talk to somebody everything's fine I just am confused about what number to call , and I'm frustrated that it's so hard to get through to a representative
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Pros:
  • Well trained helpful knowledgeable staff
Cons:
  • Customer service system is hard to navigate

User's recommendation: Have your account information in front of u . state clearly and be specific about the purpose of your callurpose of your call

Anonymous
map-marker Stockton, California

Chip reader found at atm

Bank Of America - Chip reader found at atm
Bank Of America - Chip reader found at atm
I could not get ahold of anyone to help me with this issu at Bank of America. I had to call police and have them investigate and take my statement.
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Alissa V Nzq

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Verified Buyer

Fraud bs!

Bank Of America - Fraud bs!
NoAfter 2.5 weeks of daily verifying myself with codes ids Soc sec number basically all but a blood sample, spending countless hours towards 38 plus on phone hold ect I have now been locked out again but now they insist I travel 5hrs to a branch to verify myself This is bs and harassment I cant even pay the bill because they say Im not me, after passing every test and verification there is now with a balance Payment due Im going to ruin my credit because of there ignorance I wish there was a lawsuit that I could file bout them but not sure who to even say anything to! Never will I do business with them again!!
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Loss:
$7500
Cons:
  • Froze account cant even make payments
  • Declined card daily
  • Made me take a perfect credit score and now loose over 100

Preferred solution: Full refund

User's recommendation: No do not use them for anything!

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Demieka R

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Verified Reviewer
| map-marker El Dorado Hills, California

My account has been locked up for almost an hour and I have been switched to 3 different people