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Pissed Consumer Interviews ?

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Most Helpful
23 comments
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just pl...

Author
Location
Carson, California
Review #301365 is a subjective opinion of poster.
0 comments
1.0
Details
June 20, 2019 at the BOA in Hixson, TN paid off my auto loan with cash. Was told by the employee that I would receive the title in 7 days and confirmed my address. A few days later I called customer service to verify they had the correct address and make sure my old...
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Author
Reason of review
Poor customer service
Review #1583792 is a subjective opinion of poster.
1 comment
2.0
Details
Card locked due to fraud alert for unknown reason. Called cust service but no way to verify I am account holder because they have old information in their file. Told to go to a local bank for resolution, but nearest bank is 100 miles away as they shut all of the...
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Anonymous
#1713598

Let me ask you a question, why do they have old information? When was the last time you answered one of their emails that asked you to confirm the information on your account ...

Author
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Review #1580089 is a subjective opinion of poster.
0 comments
1.0
Details
Bank of America updated their online credit card website and Bill Pay feature. I have never had issues with this in the past. Now I had to spend some time getting things corrected after the update so that I could pay my card online again. All good and done, so I...
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Author
Review #1575872 is a subjective opinion of poster.
Resolved
3 comments
1.4
Details
My dad had some transaction happen as a debit from his account. Bank flagged it as suspicious, dad called number to verify it. Apparently something that was said the bank didn't like, so they marked it as fraudulent, debited MY OWN account (not my father's) $888,888.88...
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Anonymous
#1713576

i wouldn't go out on a night like this for eight hundred eighty eight thousand eight hundred eighty eight dollars and eighty eight cents!

Author
Cons
  • Poor service
Reason of review
Unwarranted transaction on uninvolved account.
Loss
$888889
Preferred solution
Reverse the $888,888.88 transaction as I did not authorize it nor was it my account that caused this whole issue, or ensure this problem does not hurt my credit score and credibility trying to bank at other banks.
Tags
  • Unfair Banking Fees
Review #1575706 is a subjective opinion of poster.
0 comments

Bank Of America - Misrepresented card application having affect on credit

1.0
Details
On their bank web site they suggested applying for an additional card "with no impact on credit" as I was reviewing my credit card statement. So I did and they turned me down. Just a few minutes ago I checked Credit Karma and lo and behold a hard inquiry from Bank of American showed up. They are a fraudulant organization misrepresenting themselves all of the time. They look at their customers like a buzzard looks a road kill. Something to take advantage of for their own needs. NEVER get involved with them. You will eventually become the victim of their deceit.
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Author
Review #1571633 is a subjective opinion of poster.
0 comments

Stay away from bank of america

3.2
Details
Don't think bank of America protects your debit card charge you no fees. They are playing games,jokes,or fight being mean. Because they are doing this to some people being mean. don't let some people use debitcard to go shop any more. Always have to go use cash. And doesn't sounds right. I have seen a lots of people go to shop always could use debit card to go shop. Not just only cash
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Author
Pros
  • Teller
  • I liked debit card protected could go use shop no decline
  • Nicer and efficient people
Cons
  • Call center
  • Fraud
  • Deception
Reason of review
Bad quality
Loss
$10021
Preferred solution
Price reduction
Tags
Review #1566717 is a subjective opinion of poster.
1 comment
1.2
Details
I got an email from BoA that they were cancelling my credit card. I called them and they told me I hadn't used it in a few months so for inactivity, they are cancelling my credit card. Kind of a *** way of doing business!!!
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Anonymous
#1706414

"way of doing business!!!" This is the way of doing business that YOU AGREED to when you signed up for this card. Look, no credit card is going to let you sit around on a cred...

Author
Review #1565077 is a subjective opinion of poster.
0 comments

Bank Of America - Lines are ***

Bank of America in humble tx always has a dozen customers in line and only 2 tellers working although they have 6 windows. Is this just a case of *** poor management or is this company policy to make customers wait 30 minutes
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Author
Reason of review
Poor customer service
Review #1564276 is a subjective opinion of poster.
0 comments

Bank Of America - BoA is a scam

1.0
Details
Deposited 1.2k from mobile check deposit option. Friday the 14th. Expected 2-3 days with 200 available. They told me 0 was available and it had a hold placed on it expected to be lifted Wednesday the 26th. My work manager told me the cash was already taken from her account on Friday the 14th and it wasn’t pending. BoA still refuses to release ANY funds as of Wednesday 5/19. SCAM
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Author
Review #1563133 is a subjective opinion of poster.
0 comments
1.2
Details
We are very qualified to purchase a second home and were assured for 6 weeks that closing documents would be to escrow on time. Now it is one day past closing and no docs. Were assured that this morning it would happen. Now not assured. Seller has signed all their...
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Author
Location
Seattle East, Washington
Cons
  • Preditory practice to lure mortgage borrower
  • Dishonesty in making promises mortgage docs would be timely
  • Criminal business practices
Reason of review
Poor customer service
Loss
$117500
Preferred solution
Let the company propose a solution
Review #1562326 is a subjective opinion of poster.