Bank Of America

For several months, the Bank of America app on my iPhone has shown a small red circle in the upper right-hand corner. The red circle has the number '3' inside it. On any other app with a red circle with a number in that location, it means that there is a message or notification waiting for me. For months, I have tried to see if Bank of America has a message for me. There are none.

I have called Bank of America support. The people I speak with are poorly trained. They do not listen. When I report this, they confirm what I have already told them: There are no messages waiting for me. Today, I decided to push this to resolution. I called, was put on hold for 20 minutes. Their recording — AS ALWAYS — said that they are receiving more calls than usual. That, of course, is a lie. A company cannot constantly be receiving more calls than usual all the time. It is a lie because the FACT is that they are understaffed for the typical number of calls they receive, and Bank of America's customers are subject to long wait times because Bank of America is understaffed. Apparently, this bank prefers to lie rather than tell the truth.

On my first call, after waiting 20 minutes, I reported the problem succinctly as I did above. There is a red circle showing three pending messages or alerts, but there are no pending messages or alerts. The person I spoke with told me that she could see no pending alerts — repeating what I had already told her. I asked her why the icon to open the iPhone app showed three pending messages. Her response was to repeat that there were no pending messages. Repeating that did nothing to answer my question.

The question is important because it is important to know when a message or alert is waiting to be read. The false number in the red circle (3) has been showing for many months. So, I have wasted my time logging in to make sure whether there is a new message. That, of course, is a waste of my time. It is like the story of the little boy who cried 'wolf.' Eventually, people start to realize that the boy cannot be trusted.

When the person who kept repeating what I had already told her was clearly not going to provide assistance, I politely asked her to escalate the call to a supervisor. She agreed to do so, and I was immediately disconnected. So much for customer service.

I called back. I explained what had happened, and I requested escalation to a supervisor. I was promptly connected to a supervisor who identified herself as Jasmine in South Carolina (employee ID 9W6TC). Jasmine was equally unhelpful.

I explained the situation. I asked her specifically what the little red circle with the number 3 in the upper right-hand corner of the Bank of America app icon was supposed to mean. Jasmine did not know.

Bank of America has about 212,000 employees, and apparently, there is no one I can speak to for the purpose of reporting that their app — a tool they provide to (supposedly) support their customers and save them money in the process — is broken.

There is no one whom a customer can speak with to confirm that the little red circle is supposed to identify unread messages or alerts. There is no one to provide this level of technical support to Bank of America customers. So, I am posting this here, and I am sending a copy to Bank of America CEO Brian Moynihan. Perhaps someone at that company gives a damn and will make sure that customer support deficiencies are addressed.

However, she was quick to say that I had no pending messages or alerts. I agreed with her. She actually repeated that multiple times during the call. I asked her to stop repeating what we had both agreed to be true.

She asked whether I had uninstalled and reinstalled the app. I confirmed that I had, in fact, wasted my time doing so. I told her that it did not fix the problem. Then I asked Jasmine to please transfer me to someone who could tell me what the little red circle was supposed to mean. Jasmine said that there was no one to whom she could transfer me to answer that question. Really?

The phone app is supposed to provide customer service and, in the process, save Bank of America money through automation. In fact, it is dysfunctional, it wastes customers' time, and Bank of America does not provide decent support for customers who encounter problems with the app that saves shareholders money.

This app provides customer 'service' in the same sense that a bull provides a cow with 'service.' If Bank of America gave a damn about providing true customer service, when a problem arises with their app, they would have staff to whom a customer could speak.

According to Jasmine, such people do not exist. So, my advice to potential new Bank of America customers is to find another bank — one that has people available who are eager to learn of inevitable technology problems and equally eager to fix them.

Bank of America does not provide such people.

Bank Of America did any legal foreclosure on my parents house and then stepped in and sold it underneath our family after my fathers death good luck with to any of those who have a mortgage with Bank Of America.. Youre gonna need it I would watch your back.

check your account and I would definitely get an attorney. Ive heard others have had similar issues with this bank.

The government needs to step in and take control of how these banks are being run and how theyre making their money like I said good luck to those in the future that have a more mortgage with Bank Of America. I know I will never touch them for my future finances.

My husband and I signed up for a credit card on the Bank of America website for 60,000 miles if you spend $3,000. We spent $3,000 within 45 days, and they denied our points.

On May 23, 2024, we received a letter, and they said we were short $11.61 (because they added a $95 fee in there, and we were not aware that it didn't count) they denied our points. Then Susan S emailed us and told me that she sent us the promotion by mail. She lied. My husband and I opened the mail together and didn't have the promotion in there.

So we closed out ALL of our Bank of America credit cards due to their fraudulent activities and the lack of honesty and horrible customer service by calling us liars. They are the liars; we got another letter dated June 21, 2024. This time they said they refused our points because the account was closed, so the mile rewards were forfeited. They had a lawsuit against them last year for doing the same thing—refusing bonuses.

I don't want anyone else to be their next victims.

Horrible company! Don't trust them at all; they do not have your back like other credit card companies do!!!

I have been with Bank of America for 18 years and never encountered any problems. Recently, I was offered a job online, but I fell for a scam. I was looking for a job cleaning houses when a man contacted me. He stated that he would be away for three weeks and needed someone to look after his animals and clean his house. Eagerly, I accepted. He didn't ask for any ID information and said he would send me a partial check to buy supplies. At the end of it all, I would receive my final payment.

I took the check to the bank, only to be told that it wasn't valid. When I contacted the man, he refuted the claim and ended up sending me another check. It looked very real, so I took it to Bank of America.

The bank representative didn't explain anything to me. She merely informed me that it was fraudulent, closed my account, and barred me from their banking system for five years. She didn't even summon the manager to explain to me the situation -- this is the first time something like this has occurred. I wouldn't wish this experience on my worst enemy. After 18 years of loyal service, they treated me like waste.

Being a disabled person, this incident deeply affected me. The right thing to do would have been to involve the manager. They could have shown me or at least warned me about this. Instead, they simply discarded me from their system, treating me as trash. As a nurse, this was profoundly embarrassing. It could be degrading for anyone who provides services to a bank that seems to not care about them.

I made an ATM $600 withdrawal on July 3, 7:30 AM. The machine gave me my card, debited my account, but did not dispense any cash.

I immediately called the number on machine, but they are not available until 9:00 AM

I called the 800 bank number but had to wait until 8:00 AM. Now 7 days later they say I need to wait until July 18 and they will temporarily credit me the $600 while they continue the investigation. WELL SEE??

Im out the $600 for now. Imagine I really needed my money for something important ??

It is 2024.

How long to check the ATM? Imagine I shorted a deposit.

I bet they would act immediately. I am very upset.