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Pissed Consumer Interviews ?

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Most Helpful
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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23 comments
Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just pl...

Review
#301365 Review #301365 is a subjective opinion of poster.

Bank Of America - Failure to protect my money from fraud

1.0
Details
Bank Of America - Failure to protect my money from fraud
Bank Of America - Failure to protect my money from fraud
See pictures attached If anyone wants more details Call 610-721-6711
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Review
#1628102 Review #1628102 is a subjective opinion of poster.
Pros
  • Multiple locations
Cons
  • No fraud protection
Reason of review
Account fraud
Loss
$800
Preferred solution
Full refund
Tags
  • hard earned money
  • Change Bank
  • Claim Disputes
  • Dispute Resolution

Bank Of America - Fraud

1.0
Details
When I opened the bank account 10 years ago I was informed that no maintaince dee will be charged if I have direct deposit. My direct. Just this year my dirext deposit changed and I was charged a fee. When I called they stated that each direct deposit has to be over 250. I was never told that before. So I'm very disappointed that they changed the rules on me after so many years. Bye Bank of America.
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Review
#1627840 Review #1627840 is a subjective opinion of poster.

Bank Of America - Very unhappy

1.0
Details
When I had try getting a loan for personal reasons they nothing better to do is denied people with government money from social security disability and poor credit we don’t get second chance in my case I am nothing living on low income they don’t give a damn that’s why I am so down with Bank of America!!!!!! Nancy Montgomery
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Review
#1620575 Review #1620575 is a subjective opinion of poster.
Reason of review
Loan
Had numerous client accounts at SW Florida BOA; visit bank 7-10 times month. Never, NEVER enough employees. Lines from 8-35 or more people not uncommon; photos to prove it. One teller, to service all; they close drive-thru forcing people to come inside for bad customer...
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Review
#1620457 Review #1620457 is a subjective opinion of poster.
Pros
  • Locations
Cons
  • Horrible customer service
Reason of review
Poor customer service

Bank Of America - HORRIBLE CUSTOMER SERVICE

1.0
Details
My grandmother passed away March 2018 ... We have been trying to settle the trust. We didn't even know that there was an Estate Unit until May 2019 ... It's now August 2019 and we are still struggling to settle this. The employees at the Deland, Fl Branch have NO CLUE what they are doing. The Estate Unit HAS NO CLUE AND ARE RUDE AS HECK!!! How is BOA still in business. I WOULD NEVER USE THEM ... EVER!!!
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Review
#1617065 Review #1617065 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service
Loss
$162000
Preferred solution
We want this Trust Closed and Check in Hand!!!!

Bank Of America - Holding scam

1.0
Details
I am a small business owner and clearing funds is always important. On several occasions I have deposited client funds only to have a 10 day hold placed. I contacted the client to ask about it and every time have found the the funds were cleared from the clients accounts the same day. I have spoken with many other business owners that report the same thing. Almost all checks over $1500 (antidotal) seem to go into a no mans land for 7-10 days with the only explanation given being “its for your protection”. How can this be so if it have been removed from the payees account on day one? I think this is an short term interest scam. Someone needs to look into a class action. This is hurting folks.
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Review
#1616939 Review #1616939 is a subjective opinion of poster.
Reason of review
Unlawfully withholds funds

Bank Of America - They stole my money!

They feel they can take large amounts of money out of your checking accounts if you "have a negative balance." They don't seem to care that you have business partners and the first time two years ago, they took $3500.00 and this past weekend they stole $5177.47 from my business account. I warned them the first time, if they did that again, I would pull my business with them. I don't recommend anyone to do business with BofA again. They're a bunch of thieves and robbers!
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Review
#1616925 Review #1616925 is a subjective opinion of poster.
Cons
  • Deceive on their credit cards and steal your money
Reason of review
Poor customer service
Loss
$5177
Preferred solution
Full refund
2.6
Details
Every month I have to take my friend to the bank on Broadway St. in Hammonton, NJ most of the time I go through the drive thru. I will have to say that 99% of the time I have to wait more than 20 minutes. I usually wait for a time that I know they are not busy however...
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Review
#1616764 Review #1616764 is a subjective opinion of poster.
Pros
  • Prompt courteous service
Cons
  • Not enough tellers inside bank
Reason of review
Poor customer service
Preferred solution
Add more employees
1.0
Details
In January of this year, I realized that I was not receiving my credit card statements. Evidently, a statement was returned to B of A WITHOUT my knowledge, saying that the name or address on the statement was incorrect. I never knew this, even after calling to make a...
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Review
#1614817 Review #1614817 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Bank of America should take responsibility and reinstate my Credit Card of 20 yrs

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

Bank Of America - Credit Balance Refund Debit

I put money on the card early to cover spending ahead of fees. But the remaining money of $255 was deducted for Credit Balance Refund Debit. I don't know what happened and how i can get my money back.
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Review
#1611722 Review #1611722 is a subjective opinion of poster.
Tags
  • tranfer issues