Bank Of America Reviews and Complaints
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Customers don't like
- Customer service
- No resolution available
- Nobody to talk to for help
Customers like
- Online ability
- Courteous agents
- Previously reliable
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Pissed Consumer Interviews ?
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Most Helpful
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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Bank Of America - Credit card
Applied for credit care when I went to activate it, the process was a fing joke. Stayed on the line for 45 minutes with a lady I who I couldn't understand she talked so low, she was suppose to send me an online link to setup account which she never did. Called back to another number and stayed on line with that lady another 30 minutes she could not help said she would put me through to another person, thats when I told her to just cancel the dam card.
Bank Of America - To difficult for me to read and answer questions to mail it back
April 19, 2019 I recieve a letter that i read on the first page and 2nd page that they give me some questions to answer mark it down. But those questions i read dont even know how to read and understanding fill out the application form and go mail it back
I went in to put some large government bonds into cds that had matured. I had left my drivers license on my desk. I had the bonds, parents death certificate, all visa and other credit cards, Medicare and Cigna ID, my iPhone with my B of A accounts and passwords..yet...
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Bank Of America - Still not resolved
Hello... When I call BofA's phone number, I am unable to get anyone on the phone because it will only talk to you if you enter an acct # or SSN of which I have neither associated with BofA. When I went it person, I nearly had the police called on me because I was trying to make them understand someone was using my number without authorization on their BofA acct and receiving money meant for me thru their ZellePay acct with BofA....but they won't talk to me, much less listen. Rosemary Guglielmelli 707-327-6735
Product
Hello! I filed a complaint with the BBB against Band of America because they have allowed one of their customers to use my phone number to transfer money into his acct using my phone number. Because I DO NOT HAVE A BofA ACCT no one will talk to me. I went in person,...
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Product
I didn't like
- Unable to talk to someone unless you have an account that is bs
Sometime back I had my mortgage with B of A. By no fault of my own I fell behind in my mortgage payments (wife passing, insane medical, medication bills, drop in the economy). It was the most difficult time in my life. B of A sent me a brochure about Keep your home...
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Product
Bank Of America - Cashiers Check
told in the bank yesterday when I deposited a Cashiers Check from another Bank - by 3 people two tellers and a Manager who were standing around talking - that funds would be available after midnight on my deposit. Well next day check my account on line - now says it will NOT be AVAILABLE until April 4th - - called - absolutely NO satisfaction - will be closing my account there - this is only about the 4th major issue there in the last 5 years -thank god there are Credit Unions around. There lack of training and lies are ridiculous and they could care less.
Product
Bank Of America - Never refunded fees I was promised
I have a student account for my son, he became overdrawn about $200 (4 separate charges from royal farms). He was overdrawn $1192. I called the bank to see if they could reduce some fees because 90% of the negative balance was from fees. I was told yes the best they could do was around $450 but first the account had to be payed then the would refund the fees. I thought that was good. The account is paid so I called today to see about my refund and I got a song and dance about how they can’t give it to me now that I paid the account in full only if I set up a payment arrangement they would refund those fees we spoke about. SO NOW THEY WILL NOT REFUND ANY FEES.
I didn't like
- Lack of coordination between departments
Customer service at this bank is horrible, I am surprised on how this bank even stays in business. Branch manager, staff and phone support have no clue. No one was able to resolve my problem. It is easier to just avoid BA and just deal with another bank like Chase or...
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user22618545
Ditto
Anonymous
Like they care. They literally don't. Its funny that you think they do. Like they're gonna be "oh no we lost a customer, whatever shall we do?" Its funny how clinets think los...
Product
I didn't like
- Call center
- Management
- Online
Companies Similar to Bank Of America
Wen't online to open a savings account, denied. Went into the branch and also denied. They said to call the number im the email they sent you. The Risk Identification Support Center Customer Service at 877.240.6886, opt. 2, and gave the lady my SSN and she told me the...
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Anonymous
C'mon, anyone quoting the FDCPA knows exactly why they were denied a bank account. Calling the magical manager won't do anything for you. The computer already said no. Harangu...
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Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just pl...
Thank you very much, completely helpful. FYI, fax number is 617-310-2751.