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Pissed Consumer Interviews ?

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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23 comments
Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just pl...

Review
#301365 Review #301365 is a subjective opinion of poster.
If you have a BOA Visa and thought you could put money on the card early to cover spending ahead of fees. Think again. They stole 190.45 out, using the term Credit Balance Refund Debit. They take the money out, they don't inform you, and then send a check for that...
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8 comments
Anonymous
#1641527

CREDIT BALANCE REFUND DEBIT is crazy rule, why provide check and waste papers?! Just credit back my bank account with money, as simple as that!

Review
#1005680 Review #1005680 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
1.4
Details
My dad had some transaction happen as a debit from his account. Bank flagged it as suspicious, dad called number to verify it. Apparently something that was said the bank didn't like, so they marked it as fraudulent, debited MY OWN account (not my father's) $888,888.88...
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4 comments
Anonymous
#1713576

i wouldn't go out on a night like this for eight hundred eighty eight thousand eight hundred eighty eight dollars and eighty eight cents!

Review
#1575706 Review #1575706 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Unwarranted transaction on uninvolved account.
Loss
$888889
Preferred solution
Reverse the $888,888.88 transaction as I did not authorize it nor was it my account that caused this whole issue, or ensure this problem does not hurt my credit score and credibility trying to bank at other banks.
Tags
  • Unfair Banking Fees
1.0
Details
Bank Of America - Blacklisted for LIFE!!!
Wen't online to open a savings account, denied. Went into the branch and also denied. They said to call the number im the email they sent you. The Risk Identification Support Center Customer Service at 877.240.6886, opt. 2, and gave the lady my SSN and she told me the...
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4 comments
Anonymous
#1662470

C'mon, anyone quoting the FDCPA knows exactly why they were denied a bank account. Calling the magical manager won't do anything for you. The computer already said no. Harangu...

Review
#1495236 Review #1495236 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
In January of this year, I realized that I was not receiving my credit card statements. Evidently, a statement was returned to B of A WITHOUT my knowledge, saying that the name or address on the statement was incorrect. I never knew this, even after calling to make a...
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Review
#1614817 Review #1614817 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Bank of America should take responsibility and reinstate my Credit Card of 20 yrs
1.0
Details
I have had two very difficult years after Harvey nearly destroyed my Real Estate business in Houston. I am a widow so I have no one else to fall back on when things go south with my business. I also have a 29-year-old son that has an undisclosed health issue that is...
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Review
#1541285 Review #1541285 is a subjective opinion of poster.
Cons
  • No reconsideration offered
  • Credit card service department
  • Poor service care
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Let the company propose a solution
2.6
Details
Every month I have to take my friend to the bank on Broadway St. in Hammonton, NJ most of the time I go through the drive thru. I will have to say that 99% of the time I have to wait more than 20 minutes. I usually wait for a time that I know they are not busy however...
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Review
#1616764 Review #1616764 is a subjective opinion of poster.
Pros
  • Prompt courteous service
Cons
  • Not enough tellers inside bank
Reason of review
Poor customer service
Preferred solution
Add more employees

Bank Of America - Holding scam

1.0
Details
I am a small business owner and clearing funds is always important. On several occasions I have deposited client funds only to have a 10 day hold placed. I contacted the client to ask about it and every time have found the the funds were cleared from the clients accounts the same day. I have spoken with many other business owners that report the same thing. Almost all checks over $1500 (antidotal) seem to go into a no mans land for 7-10 days with the only explanation given being “its for your protection”. How can this be so if it have been removed from the payees account on day one? I think this is an short term interest scam. Someone needs to look into a class action. This is hurting folks.
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Review
#1616939 Review #1616939 is a subjective opinion of poster.
Reason of review
Unlawfully withholds funds

Bank Of America - Very unhappy

1.0
Details
When I had try getting a loan for personal reasons they nothing better to do is denied people with government money from social security disability and poor credit we don’t get second chance in my case I am nothing living on low income they don’t give a damn that’s why I am so down with Bank of America!!!!!! Nancy Montgomery
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Review
#1620575 Review #1620575 is a subjective opinion of poster.
Reason of review
Loan

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
1.3
Details
I needed to deposit third party check for a friend. I called Customer Service at Bank of America and spoke with Christian. He went on to research and came back telling me to go to BofA Financial Center (confirmed location in San Diego on El Cajon Blvd) with my friend,...
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Review
#1608940 Review #1608940 is a subjective opinion of poster.
Pros
  • Never had any issue until now
Reason of review
Poor customer service
Preferred solution
BofA should train either manager or Customer Service to know what their procedures are and NOT confuse customers