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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I got a letter on May 6th saying "your accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"Initially I thought this was a scam or a hoax because my wife and I have had an active checking account with BOA for over 20 years and a thriving business/merchant account since 2017. We have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc. So I called the number on the bottom of the letter and finally ended up with this idiot (Jesus 844 253 3707 - naming and shaming here deliberately 'cos these people need to be called out). He came out with "We're closing your account because we believe BOA can no longer meet your business banking needs and just as you have the right to close an account so do we" - WHAT???? I have never complained about BOA not being able to fulfill my bankings needs so what is all this about? I said I wanted to talk to his boss because this is obviously a mistake - He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I lost it a bit and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes. I just cannot believe that an institution like this can treat people this way. If I had been dissatisfied with the bank I would have communicated that to them and at least given them the opportunity to remedy the situation, but for them to just decide that they want to dump me for no reason and not give any kind of explanation is a disgrace. And laughably I said will this apply to my older personal account? He said no, so you can imagine what I said they could do with all of my other accounts! AND even more stupid 3 weeks ago I got a call from BOA small business, asking me if I was interested in obtaining a business loan!!!!
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U. S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth. There is apparently a whole office of these inept people operating in Southern California. In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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24 comments
Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just plain dumb *** idiot's.

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Review
#301365 Review #301365 is a subjective opinion of poster.
If you have a BOA Visa and thought you could put money on the card early to cover spending ahead of fees. Think again. They stole 190.45 out, using the term Credit Balance Refund Debit. They take the money out, they don't inform you, and then send a check for that...
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8 comments
Anonymous
#1641527

CREDIT BALANCE REFUND DEBIT is crazy rule, why provide check and waste papers?! Just credit back my bank account with money, as simple as that!

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Review
#1005680 Review #1005680 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
1.0
Details
Bank Of America - Failure to protect my money from fraud
Bank Of America - Failure to protect my money from fraud

Update by user Aug 21

Bank of America found the mistake the Fraud Department was making. BoA has already issued a full refund that I have been waiting on since May 2019.

Original review posted by user Aug 19

See pictures attached If anyone wants more details Call 610-721-6711
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1 comment
Anonymous
#1736373

This issue is now resolved Bank of America found the error the Fraud department was making. My refund has already been completed. Thank you Jason V

Review
#1628102 Review #1628102 is a subjective opinion of poster.
Pros
  • Multiple locations
Cons
  • No fraud protection
Reason of review
Account fraud
Loss
$800
Preferred solution
Full refund
Tags
  • hard earned money
  • Change Bank
  • Claim Disputes
  • Dispute Resolution
1.0
Details
I deposited a $20,000 check into a business account and was told the funds would be available the next day. They were not. "Risk Management" department's reason was "A hold was placed on your check because check specific information indicates item may be returned." Of...
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1 comment
Anonymous
#1748122

Yes, I spent most of my Saturday dealing with a similar frustrating situation! In our case, a check we typically deposit monthly from one of our other accounts into our BOA account to pay bills was, for some reason placed on a 9 day hold when it never has been before.

To make matters worse, all of the funds showed up as available 2 days after I deposited the check so I then proceeded to pay a bill which got returned by BOA for insufficient funds! Meanwhile, since the issuing account is our account, we actually have a copy of the cash checked which cleared that account days ago and the amount was deducted from that account.

So, basically, our money is in limbo for 9 days? So infuriating!

Review
#1639735 Review #1639735 is a subjective opinion of poster.
Cons
  • Kept my money 6 days after writers check had cleared
  • Lied about my money being collected from issuers bank already
Reason of review
Poor customer service
Preferred solution
MY MONEY
Tags
  • Bank of America are Thieves
  • Bank Of America Lies
  • Don t Bank At Bank Of America
  • Bank Of America Are Banksters
Resolved
1.4
Details

Update by user Jul 05

Update: My father managed to get the fraud accusation reversed. Pending debit reversed, accounts won't be closed. That being said, after the accusation of fraud with no explanation of why we're being accused nor the chance to defend ourselves, we will be taking our...

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4 comments
Anonymous
#1713576

i wouldn't go out on a night like this for eight hundred eighty eight thousand eight hundred eighty eight dollars and eighty eight cents!

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Review
#1575706 Review #1575706 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Unwarranted transaction on uninvolved account.
Loss
$888889
Preferred solution
Reverse the $888,888.88 transaction as I did not authorize it nor was it my account that caused this whole issue, or ensure this problem does not hurt my credit score and credibility trying to bank at other banks.
Tags
  • Unfair Banking Fees
1.0
Details
A warning to anyone thinking about using any Bank of America services. I finally had to file a complaint with the Consumer Financial Protection Bureau, which oversees companies such as Bank of America. I suggest you do the same if you’re having problems with BoA’s...
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Review
#1666071 Review #1666071 is a subjective opinion of poster.
Pros
  • Multiple locations
Cons
  • Terrible customer service
  • Worst bank ever
  • Incapable and unqualified staff
Reason of review
Poor customer service
Loss
$3000
Tags
  • Bank of America are Thieves
  • Fraudulent Company
  • Bank Of America Customer Service
  • Lost Money
  • Filing With The Bbb
  • Lost My Money No Customer Service
  • Wont Return My Money

Bank Of America - Teller Lied about the holder on my check

1.0
Details
I went to local branch this deposit check on 9/13. Teller said $240 of the funds will be available the next day, and the rest will be on hold until 9/17. I checked my account the next day and saw nothing! I called customer service and was told they will put the entire check on hold until 9/24. After talking with several different representatives and a manger on the phone, I was told that there is nothing they can do. I will have to wait until 9/24! I was lied to and Bank Of America refuses to accept responsibility and basically told me to just deal with it! I will be closing my account and will NEVER recommend this bank to anybody! Horrible customer service! They have Liars working there! Take your money else where!
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Review
#1653986 Review #1653986 is a subjective opinion of poster.
Cons
  • Deception
  • Poor service care
  • Customer service is fraudulant
Reason of review
Poor customer service

Bank Of America - Lied to me

1.0
Details
Said they’d get back to me on 3 different occasions. Never got back to me. Been over 3 weeks
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Review
#1667253 Review #1667253 is a subjective opinion of poster.
Pros
  • People who tried to make the situation right
Cons
  • No results
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund
Tags
  • Unusual Activity
1.0
Details
I went to Eastlake Pkwy Chula Vista branch to help update my information but the lady is not not nice to help me. She told me I have to wait 45 minutes to an hour. I said I will wait. When it's my turn she told me she's still waiting for the other customer to come that...
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Review
#1672143 Review #1672143 is a subjective opinion of poster.

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
1.0
Details
I got a call a few days ago stating that I didn't pay my credit card minimum I'm used to paying a certain amount and the minimum went up a bit didn't realize it but it was paid in full right away. Next day I get an email that the acct is closed I never missed a payment...
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Review
#1671764 Review #1671764 is a subjective opinion of poster.
Reason of review
unresolved issue
Preferred solution
Let the company propose a solution