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Bank Of America - Failure to protect my money from fraud
Bank Of America - Failure to protect my money from fraud

Update by user Aug 21

Bank of America found the mistake the Fraud Department was making. BoA has already issued a full refund that I have been waiting on since May 2019.

Original review posted by user Aug 19

See pictures attached If anyone wants more details Call 610-721-6711
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1 comment
Anonymous
#1736373

This issue is now resolved Bank of America found the error the Fraud department was making. My refund has already been completed. Thank you Jason V

Review
#1628102 Review #1628102 is a subjective opinion of poster.
Pros
  • Multiple locations
Cons
  • No fraud protection
Reason of review
Account fraud
Loss
$800
Preferred solution
Full refund
Tags
  • hard earned money
  • Change Bank
  • Claim Disputes
  • Dispute Resolution
Resolved
1.4
Details

Update by user Jul 05

Update: My father managed to get the fraud accusation reversed. Pending debit reversed, accounts won't be closed. That being said, after the accusation of fraud with no explanation of why we're being accused nor the chance to defend ourselves, we will be taking our...

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4 comments
Anonymous
#1713576

i wouldn't go out on a night like this for eight hundred eighty eight thousand eight hundred eighty eight dollars and eighty eight cents!

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Review
#1575706 Review #1575706 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Unwarranted transaction on uninvolved account.
Loss
$888889
Preferred solution
Reverse the $888,888.88 transaction as I did not authorize it nor was it my account that caused this whole issue, or ensure this problem does not hurt my credit score and credibility trying to bank at other banks.
Tags
  • Unfair Banking Fees
Resolved
1.0
Details

Update by user Jan 18

Removed posting

Original review posted by user Jan 18

I deposited a check for $1,890 into my checking account. I waited until I saw that the check had "cleared." Then I used the cleared funds to conduct business with someone. After I did this, the bank indicated that the check had bounced. My checking...
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2 comments
Anonymous
#1633096

No one cares....

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Review
#1451864 Review #1451864 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
Resolved
Bank Of America - Horrible "refinanced loan was purged we need to research" I can't close now

Update by user Nov 07, 2018

BofA came through with the Letters of Satisfaction. Although it was after the closing they did follow through.

Original review posted by user Oct 31, 2018

Trying to close a cash deal on my home but old mortgage from B of A and refinanced by B of A is not showing in county records, they never recorded it...they...
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1 comment
Anonymous
#1595543

I know,BOA claimed I was behind and refused to take my payments,then claimed I was about to be foreclosure unless I paid for a tittle search (?) as well as other bs demands.so with a certified BOA cashiers check I paid all that I was told I needed to and resumed making payments,in cash,in person,at local bank and little more than a year later I paid last 3 payments early.They didn’t want to take the payment,due to the fact that they wanted for me to call ahead for a “payoff”statement (?)!whatever!...So a few days go by and I get a call from BOA about past due payments,just as I recived a statement in the mail Showing that I had made the payoff and another came reflecting zero payments?Then 2 FedEx a day along with collections calls and more conflicting statements.When I finally spoke to a person who confirmed that “yes” they had recorded of reciving my payoff but didn’t apply it to the payoff of my mortgage and wouldn’t be applying the payments to the loan!Well after going around-n-round about it with them I finally just said,”well fine then you have to give my money back to me then,you get to just hold my money!”To which I was told “No they would not be giving any money back!”Needless to say that was not the end of the ordeal,However I did keep my home and it only took BOA more than 2 YEARS to get my secure warranty deed to me even if the law in my state only gives the bank 60 days to provide the home owner with the clear deed!After checking all activities on my deed on file with my county’s courthouse there was no record of any foreclosures filed on behalf of The Bank Of America!Dont take any *** from the BULLYS!Fight them,if you have any doubts about what they tell you go to your county’s courthouse and check.

Review
#1392021 Review #1392021 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$270000
Preferred solution
get me proof of satisfied loan in 2007
Resolved
1.2
Details

Update by user Dec 15, 2016

I wrote a consumer bureau and the president of the bank. Both investigated.

The presidents office agreed to resolve the issue with me, thank you.

The consumer bureau was nice at first. I told them about the $1.99 writeoffs and they pretty much LIED about them and...

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Review
#955598 Review #955598 is a subjective opinion of poster.
Pros
  • Ability to transfer money between member accounts
  • Ability to transfer funds with other boa customers
Cons
  • Boa employees circumventing bonuses by manipulation
  • Customer service
  • Failure to listen to clients
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Credit Card Rewards
Resolved
1.5
Details

Update by user Jun 11, 2015

Update: It turns out Complaint was well received by BOFA Enterprise Customer care resolution team and helped me within 1 day to track down the card delivery. I was able to locate the card and previous cards too.

Suggestion: Improve the 1st level Credit card customer care...

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Review
#646972 Review #646972 is a subjective opinion of poster.
Pros
  • Banking and security
Cons
  • Credit card services team
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts