Rating: 3 Stars Clear all filters (36 of 1445 reviews match)
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2.6
Details
Every month I have to take my friend to the bank on Broadway St. in Hammonton, NJ most of the time I go through the drive thru. I will have to say that 99% of the time I have to wait more than 20 minutes. I usually wait for a time that I know they are not busy however...
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Review
#1616764 Review #1616764 is a subjective opinion of poster.
Pros
  • Prompt courteous service
Cons
  • Not enough tellers inside bank
Reason of review
Poor customer service
Preferred solution
Add more employees

Stay away from bank of america

3.2
Details
Don't think bank of America protects your debit card charge you no fees. They are playing games,jokes,or fight being mean. Because they are doing this to some people being mean. don't let some people use debitcard to go shop any more. Always have to go use cash. And doesn't sounds right. I have seen a lots of people go to shop always could use debit card to go shop. Not just only cash
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Review
#1566717 Review #1566717 is a subjective opinion of poster.
Pros
  • Teller
  • Online ability
  • I liked debit card protected could go use shop no decline
Cons
  • Deception
  • Customer service
  • Call center
Reason of review
Bad quality
Loss
$10021
Preferred solution
Price reduction
Tags
  • Annoyed

Bank Of America - Put Citibank check on hold for 12 days

2.7
Details
We deposited a Citibank check at a BoA ATM for $3000 on May 2 and noticed that they were holding the check until May 14th. We called to find out why since in about 25+ years of being with BoA that had not happened. We were told that they weren't sure if the check would clear. Really, a check from Citibank? We have a photocopy of the ATM deposit slip with a photo of the check. At this point I am checking out other banks that might provide better service and better customer support.
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Review
#1528861 Review #1528861 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
2.5
Details
I recently purchased a car and financed it with BOA. I had it set up for the payment to come out of my checking account each month. The very first payment was doubled. In other words they deducted two payments from my account. I called them and reported it. A few days...
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1 comment
Anonymous
#1603153

This problem has been resolved.

Review
#1406664 Review #1406664 is a subjective opinion of poster.
Cons
  • I do not care attitude
Reason of review
Problems with payment
Loss
$121053
Preferred solution
Full refund
Tags
  • Bad Customer Service

Bank Of America - Mad customer

2.5
Details
In 2008 I noticed they boa. Was taking money out of my account every month. But it would only let you go back four months. They recredited the money. And switch me to all access checking no fee.. well I caught them doing it again.. I think I will withdraw my money.. been with them for 24 years.
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Review
#1401769 Review #1401769 is a subjective opinion of poster.
Reason of review
Problems with payment
2.9
Details
I have had Bank of America for almost 10 years. It was my first start again Bank account when I was going through a new start in my life. It was a good relationship. So good, that I opened up two business accounts with them one to start my business the other to revamp...
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3 comments
Bookcrazy
#1498718

You don't say where you are from but hopefully your town has a locally owned bank. I switched both my personal and business accounts to a locally owned bank a decade ago and h...

Review
#1264124 Review #1264124 is a subjective opinion of poster.
Reason of review
Poor customer service
3.0
Details
I worked for Bank of America from June 2014 to June 2015. I specifically applied for a part-time position to take advantage of their tuition reimbursement program. First I want to start by saying, I started working at a great branch with great training. I felt like I...
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Review
#1264036 Review #1264036 is a subjective opinion of poster.
Cons
  • No resolution available
Reason of review
Work Experience or Job Application
Loss
$1544
Preferred solution
Let the company propose a solution
2.5
Details
I have 3 platinum business acts. W/ Bank of America & have been with them for 13 years. After a horrible encounter with a racist financial manager (which I have recorded) rather than release the video of this manager admitting that what she was telling me was illegal....
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2 comments
Anonymous
#1502186

just like domination becomes overcrowding, people need space. Not positions

Review
#1263059 Review #1263059 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
I was sent a proposal to apply for a new card with 0% interest. During the application process I submitted 3 balance transfers, these were accepted by BofA. It appears now that only one has been accepted and I assume the other 2 were rejected. They do not show up on...
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Review
#1233155 Review #1233155 is a subjective opinion of poster.
Pros
  • Previously reliable
Cons
  • Fine print
  • Credit card application fraud
  • Misstatement of facts
Reason of review
Not as described/ advertised
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • Credit Card Application Fraud

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
3.4
Details
One teller in the whole Bank who was slower than a turtle stood online for 20 mins just to make a deposit. Only 2 ppl in front of me, this is not the first time. Customers in the drive thru left after no one was available to take care of them. The one teller was not...
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1 comment
Anonymous
#1667905

Ok then you try figuring out how to do it yourself then. Because you know EVERYTHING right? Cut the teller a break they were probably getting trained and your *** vibe got the...

Review
#1215660 Review #1215660 is a subjective opinion of poster.
Reason of review
Poor customer service