Bank Of America Reviews and Complaints | Rating: 4/5 @ Pissed Consumer

New Reviewer

Jun 27, 2022 Ronald G Fmw

Stop payment to paypal

4.4

PayPal is over billing me for an additional payment on and account that has been paid off and I currently have a credit balance with them I will contact them doing regular business hours to see why and correct the problem.

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#3711616

Location

San Diego, California

Pros

Easy to work with

Loss

$155

Preferred solution

Full refund

Jun 18, 2022 PissedConsumer3683783 of Buda, TX

Lots of not so user-friendly changes. Auto pay checks coming back to me for no reason after years of paying the same place. The system not recognizing my phone my card number or my social

4.2

Lots of not so user-friendly changes. Auto pay checks coming back to me for no reason, after years of paying the same place. The system not recognizing my phone, my card number or my social

User's recommendation: With shorter hours it’s a lot harder to get into the bank and get any help and I had a car multiple numbers before I could find someone that actually would help me.

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#3683783

Location

Buda, Texas

Preferred solution

Have some locations that are open later make it easier to find the number to call for help see you spent hours trying to do the same thing over and over again.

New Reviewer

May 20, 2022 Luccas Mdo

Online banking

4.1

I like Bank of America, but your interest rate is very low. But I said before the interest rate extremely low, so you need to raise the very least!

User's recommendation: Overall it's good!

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#3592554

Location

Woodbridge, Virginia

New Reviewer

May 17, 2022 Eamonn Hry

Credit card APR offer

3.8

Good Service. I got, what I asked. Looking for low APR rates for all my credit cards. Thank you Raja !

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#3584454

Location

Hyderabad, Telangana

New Reviewer

Apr 11, 2022 Darcie Tnt

Resolved: Bill pay question

4.0

Update by user Apr 11, 2022

Pissedcustomer solved my problem quicker and easier than Bank of America!.

Original review updated by user Apr 11, 2022

After calling 3-4 numbers for Bank of America, most of which were spent just waiting on hold, I finally got a live person who was no help at all. Her solution was to start over trying to get my online account working, which proved impossible. Somehow I got to this site-pissedconsumer-and got answers right away. Im very satisfied with the lady I spoke with from this number. She was very patient and solved my problem very quickly and in just a few minutes in a most polite manner. Thank you!

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Resolved

#3477793

Location

Harrisonburg, Virginia

New Reviewer

Mar 08, 2022 Jack D Azx

Set up auto pay on my credit card

4.0

I called last week to set up auto pay on my cc From my checking acct ending 2339 I got a call from my former bank Mechanics bank About my act being overdrawn because B Aof A trying to get paid

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#3391957

Location

Los Angeles, California

Preferred solution

Let the company propose a solution

New Reviewer

Feb 11, 2022 Ula Ebs

Request fee reduction

3.7

Asking for fee reduction on insufficient funds etc over the last couple of months and need to speak to an agent directly.

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#3333080

Location

Los Angeles, California

New Reviewer

Dec 30, 2021 Sandra W Ssa

Unauthorized charges on checking account

3.9

Update by user Jan 30, 2022

Bank of America got the $66 back. Originally I had called T-Mobile and ask them if they were the ones who took the $66 out of my account?

I was told by T-Mobile, that they did not take the money out of my account. Come to find out it was T-Mobile that took the $66 out...

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#3215154

Location

Midlothian, Virginia

Pros

Bank tellers are very nice

Cons

High amount for bank of americas money orders

Companies Similar to Bank Of America

New Reviewer

Oct 23, 2021 Geovanny V Yln

The agent was really nice

4.0

Lost my card was replaced by the customer service agent . She was very pleasant courteous and knowledgeable . I am really pleased with it. The only thing is that the waiting time is a bit long other then that everything was pretext

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#2999864

Location

Miami, Florida

Preferred solution

A new card

New Reviewer

Oct 21, 2021 Jana J Dma

Work check

3.6

I was wondering why my check hasn't been deposited yet. My check is still not in my account. They sent it I believe yesterday. Its a &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;27 dollar and some change check..

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#2994474

Preferred solution

My check deposited

New Reviewer

Oct 05, 2021 Larry S Xxz

Frustration

4.0

On October 3, I phoned BoA to dispute a charge on my Bank of America Travel Rewards card. I recently returned from an extended trip around the U.S. I didn't have the receipt from my hotel in Las Vegas and when I looked at my monthly bill, I saw a charge for over $359 that I couldn't identify and that i overlooked during my research, additionally, did I have the receipt. I phoned the number on the card and was connected to what was supposed to be the "dispute" dept. To make a long story short, I was transferred to the "wrong" department 6 times and on two occasions held on for over 15 minutes. Each time I told the clerk that I was calling to lift a dispute yet I was continuously transferred to the "fraud: claims dept. even after I explained my problem. Finally, at approxately 9:10 am on October 5th, I was transferred to the same wrong department again but when I explained my issue to Sarah, she corrected my problem even though she was not in the "Dispute" section. I am thankful to her. She was great.

User's recommendation: Don't screw up when paying you bills. If you do and need to go to BoA to reverse you error, it will require a lot of time out of your life.

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2 comments

Oct 05, 2021 PissedConsumer2072607 #2072607

You sound like a complete basket case. If you're not medicated, you should be

0 1

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#2938984

Pros

Never had any issue until now

Cons

Interdepartmental operational familiarization

Preferred solution

Make it clear to employees that the "fraud" and "dispute" departments are different and to ensure that another customer isn't given to the "fraud" department six times even after explaining that you are calling about a dispute.

Sep 22, 2021 PissedConsumer2896553 of Washington, UT

Lien Release

4.0

Call CS got cut off several times, could never get the same person back. Had to go over all info each time. Was told that DMV would get the lien release same day set up appointment next day they never received it. Call back to CS got another person they check on it and it had been processed but it would take 5-7 working days. Still waiting for Title.

User's recommendation: get extention for your customer Service to get back with the same person handling you issues.

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1 comment

Sep 24, 2021 PissedConsumer2067762 #2067762

lol. Extension huh? A kitchen table doesn't have an extension.

0 0

#2896553

Location

Washington, Utah

Aug 18, 2021 PissedConsumer2786855 of San Antonio, TX

Nsf fee

3.6

I was charged $35 as a fee on a three dollar transaction I am a senior citizen I was waiting for my very first check to come in and it came in on the 11th From Social Security. the three dollar fee came in on the 10th I asked for a help on a refund fee to be taken off but they said no

User's recommendation: Be alarmed.

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1 comment

Aug 18, 2021 PissedConsumer2049459 #2049459

Manage your account better.. You didn't have money on the 10th. Lesson learned.

2 1

#2786855

Location

San Antonio, Texas

New Reviewer

Jun 26, 2021 Tyler D Wwr

Unknown fees and charges

4.1

Unaware of maintenance. However, no overdraft charges. Tough getting a hold of associates via phone, eventually passed the robo lady. Thank you.

User's recommendation: Participate in online banking.

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#2637202

Pros

Helpful
Quick

Cons

Connection

Loss

Preferred solution

Charge safe banking, instead of my card.

Advanced Reviewer

Mar 26, 2021 Caroline H Jbw

Resolved: Doesn't follow through

4.2

Update by user Apr 10, 2021

We discussed and resolved the issue.

Update by user Mar 27, 2021

I contacted Bank of America customer service and it was after hours. The only way I was able to get through was to pretend my debit card was stolen.

The incredibly dumb virtual assistant, Erica, disconnected me four times. When I finally got the fraud department, they...

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Resolved

#2475521

Location

Elgin, Illinois

Product

Bank Of America Checking Account

Pros

Make it sound so good to the ears

Cons

Unable to assist
Terrible to seniors
Phone service operators not trained well

Loss

$500

Preferred solution

Full refund

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Location	2/5
Website	2/5
Diversity of Products or Services	2/5
Billing Practices	2/5
Interest Rate	2/5

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