Bank Of America Reviews

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New Reviewer

The agent was really nice

4.0
Lost my card was replaced by the customer service agent . She was very pleasant courteous and knowledgeable . I am really pleased with it. The only thing is that the waiting time is a bit long other then that everything was pretext
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ID
#2999864 Review #2999864 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
A new card

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Verified Reviewer New Reviewer

Work check

3.6
Bank Of America - Work check
I was wondering why my check hasn't been deposited yet. My check is still not in my account. They sent it I believe yesterday. Its a &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;27 dollar and some change check..
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ID
#2994474 Review #2994474 is a subjective opinion of poster.
Preferred solution
My check deposited

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Verified Reviewer New Reviewer

4.0
On October 3, I phoned BoA to dispute a charge on my Bank of America Travel Rewards card. I recently returned from an extended trip around the U.S. I didn't have the receipt from my hotel in Las Vegas and when I looked at my monthly bill, I saw a charge for over $359...
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2 comments
#2072607

You sound like a complete basket case. If you're not medicated, you should be

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0 1
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ID
#2938984 Review #2938984 is a subjective opinion of poster.
Pros
  • Never had any issue until now
Cons
  • Interdepartmental operational familiarization
Preferred solution
Make it clear to employees that the "fraud" and "dispute" departments are different and to ensure that another customer isn't given to the "fraud" department six times even after explaining that you are calling about a dispute.

Lien Release

4.0
Call CS got cut off several times, could never get the same person back. Had to go over all info each time. Was told that DMV would get the lien release same day set up appointment next day they never received it. Call back to CS got another person they check on it and it had been processed but it would take 5-7 working days. Still waiting for Title.

User's recommendation: get extention for your customer Service to get back with the same person handling you issues.

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1 comment
#2067762

lol. Extension huh? A kitchen table doesn't have an extension.

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0 0
ID
#2896553 Review #2896553 is a subjective opinion of poster.
Location
Washington, Utah

Nsf fee

3.6
I was charged $35 as a fee on a three dollar transaction I am a senior citizen I was waiting for my very first check to come in and it came in on the 11th From Social Security. the three dollar fee came in on the 10th I asked for a help on a refund fee to be taken off but they said no

User's recommendation: Be alarmed.

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1 comment
#2049459

Manage your account better.. You didn't have money on the 10th. Lesson learned.

Reply
2 1
ID
#2786855 Review #2786855 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Unknown fees and charges

4.1
Unaware of maintenance. However, no overdraft charges. Tough getting a hold of associates via phone, eventually passed the robo lady. Thank you.

User's recommendation: Participate in online banking.

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ID
#2637202 Review #2637202 is a subjective opinion of poster.
Pros
  • Quick
  • Helpful
Cons
  • Connection
Loss
$5
Preferred solution
Charge safe banking, instead of my card.

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Advanced Reviewer

4.2
Update by user Apr 10, 2021

We discussed and resolved the issue.

Update by user Mar 27, 2021

I contacted Bank of America customer service and it was after hours. The only way I was able to get through was to pretend my debit card was stolen.

The incredibly dumb virtual assistant, Erica, disconnected me four times. When I finally got the fraud department, they...

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Resolved
ID
#2475521 Review #2475521 is a subjective opinion of poster.
Location
Elgin, Illinois
Product
Bank Of America Checking Account
Pros
  • Make it sound so good to the ears
Cons
  • Terrible to seniors
  • Phone service operators not trained well
  • Theives
Loss
$500
Preferred solution
Full refund

Customer service

3.9
The costumer service take action Costumer don’t need to make
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ID
#2217410 Review #2217410 is a subjective opinion of poster.

Too secure to use

3.5
Cannot set up simple transfer between two banks. It fails for no reason. Too secure to use even when you give them everything they ask for online. Chase let me do it with no problem. Maybe I need to switch banks.
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ID
#1858864 Review #1858864 is a subjective opinion of poster.
Location
Nokomis, Florida
Service
Bank Of America Banking Service
New Reviewer

I was a very loyal customer and they screwed me big time, It's bothering me big time :( So sad

3.8
I used to have a great account a lot of money with BOA and they treated me better than any bank i've ever dealt with, Never denied any of requests whenever i needed their help. I had an accident March, 2017 and i've emailed them letting them i may not be able to pay my credit card bill for a while. Someone hit me from the side and flipped my car and i was lucky that i walked out alive. I did honestly reach out 3 times, I thought they got my back. After i got a settlement from the other parties insurance company, Didn't get paid enough for anything so i still owe money to a few companies and the hospital that misdiagnosed me, But i went first thing and paid BOA credit card after i called them and thanked them for being patient with me and they said no problem at all, We appreciate you being our customer. I was so happy to hear that, Paid my credit card, went to my bank app and found out after an hour they cancelled my credit card, That is TOTALLY *** up and not acceptable, i called them and they apologized and said well you can apply again, same day i applied my score was at 750 and since after that call ended and i was assured that everything is okay, I got denied, So i returned the favor to them and said since they are treating me like a criminal *** it, I closed my account and will never ever do business with that dishonest money institution. Shame on you BOA, You need me as much as i need you, But to ruin my credit report is something i will never ever forget you for. It has been inside me and hurt me since 2017, Now we're in 2019 and i'm really mad and frustrated with their decision to give me the middle finger.
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1 comment
#1679668

No one cares....

Reply
1 0
ID
#1523877 Review #1523877 is a subjective opinion of poster.
Location
Bakersfield, California
Product
Bank Of America Cash Rewards Credit Card
Cons
  • Credit card service department
Reason of review
Credit card cancellation and account closure
Preferred solution
Let the company propose a solution
New Reviewer

3 checks deposited from the same source, one held for an unreasonable amount of time

3.6
After finally receiving my back payments for workmans comp, 2 small checks and one large check over 15,000.00, a hold was placed on the one check for 15,000. I can understand a hold but for over 1 week is not ok especially when the other two smaller checks from the same source cleared.
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ID
#1438694 Review #1438694 is a subjective opinion of poster.
Location
Auburn, Massachusetts
Product
Bank Of America Check Deposit
Reason of review
Problems with payment
New Reviewer

4.4
I opened a account on April/1/2018 it was a business traveling account visa credit card under the name Keith luvoyrd Griffin as a returning member to bank of America an was offered a 150 deposit to my account I contacted the consumers federal protection burue about...
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ID
#1394893 Review #1394893 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Product
Bank Of America Account
New Reviewer

Horrible

3.6
One teller in the whole Bank who was slower than a turtle stood online for 20 mins just to make a deposit. Only 2 ppl in front of me, this is not the first time. Customers in the drive thru left after no one was available to take care of them. The one teller was not even flexible enough to multitask. This branch 3482 located in Miramar Pkway in Miramar FL sld close if it’s not capable of sufficient and effective customer service.
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1 comment
#1667905

Ok then you try figuring out how to do it yourself then. Because you know EVERYTHING right?

Cut the teller a break they were probably getting trained and your *** vibe got them nervous.

I don't why customers like you are bitter. Chill, people like you are why i want to move far away from the planet

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0 1
ID
#1215660 Review #1215660 is a subjective opinion of poster.
Service
Bank Of America Bank Teller
Reason of review
Poor customer service

Snow customer service.

4.2
I Claris Soto. As a bank of America customer I've noticed that the service is very slow I have spent a total o 4 hours from One bank which is located on 39 ave and 7 street 1 hour waiting and didn't solve my problem because the atm was not working. Went to the one on 67 ave and 40 street there I spent 2 1/2 just to get a temporary card I had 5 customers waiting in front of me. Ridiculous. I as for other customers have other errands to do than to waste time at a bank. Make it speedier by seeing the customers which will take less time than others. Prioritize according to the customers needs and calculated times will help us all ( customers and employees)
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ID
#1202066 Review #1202066 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
New Reviewer

4.0
I admit that my account was troubled. But BOA never loss any money from my account. I sent my refund to BOA, just like the prior years. Then, I made a small deposit to the checking account. Less than 5 days later after this deposit ;the recovery department closed the...
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4 comments
#1440362

"I admit that my account was troubled.But BOA never loss any money from my account."What does that mean? Does it mean you bounce checks all the time and use overdraft as a way to manage your cash flow?Do you mean they lost nothing as you always paid back the fees you racked up?Are you one of those people who think they can make good on a year's worth of bad financial decisions but splitting up that tax check and sending a little piece in 20 different directions?I'm curious, if you have a savings with BOA, why in the world would you have sent the return to a "troubled account?"That makes zero sense.They close troubled accounts when people keep doing the same thing over and over again. Especially those who leave negative balances and pay them when they feel like it.

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ID
#1200524 Review #1200524 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Bank Of America Account
Reason of review
Poor customer service

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