New Reviewer

Stop payment to paypal

PayPal is over billing me for an additional payment on and account that has been paid off and I currently have a credit balance with them I will contact them doing regular business hours to see why and correct the problem.
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ID
#3711616 Review #3711616 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • Easy to work with
Loss
$155
Preferred solution
Full refund

Lots of not so user-friendly changes. Auto pay checks coming back to me for no reason after years of paying the same place. The system not recognizing my phone my card number or my social

Lots of not so user-friendly changes. Auto pay checks coming back to me for no reason, after years of paying the same place. The system not recognizing my phone, my card number or my social

User's recommendation: With shorter hours it’s a lot harder to get into the bank and get any help and I had a car multiple numbers before I could find someone that actually would help me.

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ID
#3683783 Review #3683783 is a subjective opinion of poster.
Location
Buda, Texas
Preferred solution
Have some locations that are open later make it easier to find the number to call for help see you spent hours trying to do the same thing over and over again.
New Reviewer

Online banking

I like Bank of America, but your interest rate is very low. But I said before the interest rate extremely low, so you need to raise the very least!

User's recommendation: Overall it's good!

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ID
#3592554 Review #3592554 is a subjective opinion of poster.
Location
Woodbridge, Virginia

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Verified Reviewer
New Reviewer

Credit card APR offer

Good Service. I got, what I asked. Looking for low APR rates for all my credit cards. Thank you Raja !
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ID
#3584454 Review #3584454 is a subjective opinion of poster.
Location
Hyderabad, Telangana

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Verified Reviewer
New Reviewer

Resolved: Bill pay question

Update by user Apr 11, 2022

Pissedcustomer solved my problem quicker and easier than Bank of America!.

Original review updated by user Apr 11, 2022
After calling 3-4 numbers for Bank of America, most of which were spent just waiting on hold, I finally got a live person who was no help at all. Her solution was to start over trying to get my online account working, which proved impossible. Somehow I got to this site-pissedconsumer-and got answers right away. Im very satisfied with the lady I spoke with from this number. She was very patient and solved my problem very quickly and in just a few minutes in a most polite manner. Thank you!
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Resolved
ID
#3477793 Review #3477793 is a subjective opinion of poster.
Location
Harrisonburg, Virginia
New Reviewer

Set up auto pay on my credit card

I called last week to set up auto pay on my cc From my checking acct ending 2339 I got a call from my former bank Mechanics bank About my act being overdrawn because B Aof A trying to get paid
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ID
#3391957 Review #3391957 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution
New Reviewer

Request fee reduction

Asking for fee reduction on insufficient funds etc over the last couple of months and need to speak to an agent directly.
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ID
#3333080 Review #3333080 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer
Bank Of America - Unauthorized charges on checking account
Update by user Jan 30, 2022

Bank of America got the $66 back. Originally I had called T-Mobile and ask them if they were the ones who took the $66 out of my account?

I was told by T-Mobile, that they did not take the money out of my account. Come to find out it was T-Mobile that took the $66 out...

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ID
#3215154 Review #3215154 is a subjective opinion of poster.
Location
Midlothian, Virginia
Pros
  • Bank tellers are very nice
Cons
  • High amount for bank of americas money orders
New Reviewer

The agent was really nice

Lost my card was replaced by the customer service agent . She was very pleasant courteous and knowledgeable . I am really pleased with it. The only thing is that the waiting time is a bit long other then that everything was pretext
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ID
#2999864 Review #2999864 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
A new card

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Verified Reviewer
New Reviewer

Work check

Bank Of America - Work check
I was wondering why my check hasn't been deposited yet. My check is still not in my account. They sent it I believe yesterday. Its a &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;27 dollar and some change check..
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ID
#2994474 Review #2994474 is a subjective opinion of poster.
Preferred solution
My check deposited

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Verified Reviewer
New Reviewer

Frustration

On October 3, I phoned BoA to dispute a charge on my Bank of America Travel Rewards card. I recently returned from an extended trip around the U.S. I didn't have the receipt from my hotel in Las Vegas and when I looked at my monthly bill, I saw a charge for over $359 that I couldn't identify and that i overlooked during my research, additionally, did I have the receipt. I phoned the number on the card and was connected to what was supposed to be the "dispute" dept. To make a long story short, I was transferred to the "wrong" department 6 times and on two occasions held on for over 15 minutes. Each time I told the clerk that I was calling to lift a dispute yet I was continuously transferred to the "fraud: claims dept. even after I explained my problem. Finally, at approxately 9:10 am on October 5th, I was transferred to the same wrong department again but when I explained my issue to Sarah, she corrected my problem even though she was not in the "Dispute" section. I am thankful to her. She was great.

User's recommendation: Don't screw up when paying you bills. If you do and need to go to BoA to reverse you error, it will require a lot of time out of your life.

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2 comments
#2072607

You sound like a complete basket case. If you're not medicated, you should be

#2072698
@PissedConsumer2072607

Funny, that's what I think about you.

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ID
#2938984 Review #2938984 is a subjective opinion of poster.
Pros
  • Never had any issue until now
Cons
  • Interdepartmental operational familiarization
Preferred solution
Make it clear to employees that the "fraud" and "dispute" departments are different and to ensure that another customer isn't given to the "fraud" department six times even after explaining that you are calling about a dispute.

Lien Release

Call CS got cut off several times, could never get the same person back. Had to go over all info each time. Was told that DMV would get the lien release same day set up appointment next day they never received it. Call back to CS got another person they check on it and it had been processed but it would take 5-7 working days. Still waiting for Title.

User's recommendation: get extention for your customer Service to get back with the same person handling you issues.

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1 comment
#2067762

lol. Extension huh? A kitchen table doesn't have an extension.

ID
#2896553 Review #2896553 is a subjective opinion of poster.
Location
Washington, Utah

Nsf fee

I was charged $35 as a fee on a three dollar transaction I am a senior citizen I was waiting for my very first check to come in and it came in on the 11th From Social Security. the three dollar fee came in on the 10th I asked for a help on a refund fee to be taken off but they said no

User's recommendation: Be alarmed.

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1 comment
#2049459

Manage your account better.. You didn't have money on the 10th. Lesson learned.

ID
#2786855 Review #2786855 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Unknown fees and charges

Unaware of maintenance. However, no overdraft charges. Tough getting a hold of associates via phone, eventually passed the robo lady. Thank you.

User's recommendation: Participate in online banking.

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ID
#2637202 Review #2637202 is a subjective opinion of poster.
Pros
  • Helpful
  • Quick
Cons
  • Connection
Loss
$5
Preferred solution
Charge safe banking, instead of my card.

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Supporter

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Advanced Reviewer
Update by user Apr 10, 2021

We discussed and resolved the issue.

Update by user Mar 27, 2021

I contacted Bank of America customer service and it was after hours. The only way I was able to get through was to pretend my debit card was stolen.

The incredibly dumb virtual assistant, Erica, disconnected me four times. When I finally got the fraud department, they...

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Resolved
ID
#2475521 Review #2475521 is a subjective opinion of poster.
Location
Elgin, Illinois
Product
Bank Of America Checking Account
Pros
  • Make it sound so good to the ears
Cons
  • Unable to assist
  • Terrible to seniors
  • Phone service operators not trained well
Loss
$500
Preferred solution
Full refund

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