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3.9
Details
I used to have a great account a lot of money with BOA and they treated me better than any bank i've ever dealt with, Never denied any of requests whenever i needed their help. I had an accident March, 2017 and i've emailed them letting them i may not be able to pay my...
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1 comment
Anonymous
#1679668

No one cares....

Review
#1523877 Review #1523877 is a subjective opinion of poster.
Product
Bank Of America Cash Rewards Credit Card
Cons
  • Credit card service department
Reason of review
Credit card cancellation and account closure
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Services

Bank Of America review in Auburn, Massachusetts: 3 checks deposited from the same source, one held for an unreasonable amount of time

3.6
Details
After finally receiving my back payments for workmans comp, 2 small checks and one large check over 15,000.00, a hold was placed on the one check for 15,000. I can understand a hold but for over 1 week is not ok especially when the other two smaller checks from the same source cleared.
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Review
#1438694 Review #1438694 is a subjective opinion of poster.
Product
Bank Of America Check Deposit
Reason of review
Problems with payment
4.4
Details
I opened a account on April/1/2018 it was a business traveling account visa credit card under the name Keith luvoyrd Griffin as a returning member to bank of America an was offered a 150 deposit to my account I contacted the consumers federal protection burue about...
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Review
#1394893 Review #1394893 is a subjective opinion of poster.
Product
Bank Of America Account
3.9
Details
I Claris Soto. As a bank of America customer I've noticed that the service is very slow I have spent a total o 4 hours from One bank which is located on 39 ave and 7 street 1 hour waiting and didn't solve my problem because the atm was not working. Went to the one on...
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Review
#1202066 Review #1202066 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
3.7
Details
I admit that my account was troubled. But BOA never loss any money from my account. I sent my refund to BOA, just like the prior years. Then, I made a small deposit to the checking account. Less than 5 days later after this deposit ;the recovery department closed the...
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4 comments
Anonymous
#1440362

"I admit that my account was troubled.But BOA never loss any money from my account."What does that mean? Does it mean you bounce checks all the time and use overdraft as a way to manage your cash flow?Do you mean they lost nothing as you always paid back the fees you racked up?Are you one of those people who think they can make good on a year's worth of bad financial decisions but splitting up that tax check and sending a little piece in 20 different directions?I'm curious, if you have a savings with BOA, why in the world would you have sent the return to a "troubled account?"That makes zero sense.They close troubled accounts when people keep doing the same thing over and over again. Especially those who leave negative balances and pay them when they feel like it.

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Review
#1200524 Review #1200524 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Poor customer service

Bank Of America review in Cypress, Texas: Great Service So Far

4.1
Details
I have banked with them since I was 16 years old and now 30 years. I have had no major issues. I wish money orders were free. Interest rates are extremely high on credit cards.
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Review
#1172984 Review #1172984 is a subjective opinion of poster.
Service
Bank Of America Banking Service
Reason of review
Good quality

Bank Of America - Account Review from New York, New York

4.1
Details
Hello,I've been a customer of Bank of America for several years and i referred a dozen of my foreign friends to your bank because beside other things it also gives an opportunity to a foreigner to build a credit score by self financing which is very useful and is what i did and few days ago i was returned my deposit and issued credit,so i always help my European friends who come to visit Us to open an account with you. 3 days ago this mutually useful relationship came to an end when i brought my pregnant fiance to to open an account. Your employee Nancy Bernal manager at 5901 Myrtle ave Ridgewood told me that she can not open an account and the reason is because she is a tourist and not a us resident. I kindly told her that i am also a tourist and have the identical visa and bank of America opened me an account to what she said i quote "Well sir rules change" Then i called BOA support 18004321000 and the agent who i spoke to apologized to me and said that ofcourse that she as a non resident (who by the way is legally in the Us) Can open an account. So i asked him to speak to her and explain to her something that she should already know I waited again in the line holding the agent on the line. I asked her to speak with Boa associate and she refused! Her ridiculous excuse was that phone may die while she is talking and than it will be her responsibility.. So i asked her to put on paper what she said to me that my fiancee can not open an account for the reasons she specified and again she refused ! So i asked her for her business card and that she said she will give me but did not,i had to take it from another employee of yours miss Mercedes. My Fiancee is 8 months pregnant and needs an account for "Wic program" and now she has a serious problem since she has no bank account. I am willing to provide you a list of people who opened accounts in the very same bank and had less documents then my Fiancee! She had a valid Passport with a valid visa,chip id card, Medicaid card,a lease on the apartment,proof of address and Fidelis insurance! I am very upset and insulted that dozens of people with identical documents or less were opened an accounts and she is rudely refused for no reason,literally few days ago i brought another friend to the very same bank and he got his account! Please get back to me and i will provide you with further information. Thanks Vuk Knezevic. 3472231888.
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Review
#914894 Review #914894 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • Incapable and unqualified staff
Reason of review
Order processing issue

Bank Of America review in Vienna, Virginia: Telephone customer services

4.0
Details
I am a wealth management customer. many times I have difficulty time getting to speak with customer services persons. I have to answer many questions. they required many informations and sometime I did not have all the information. I told the computer that I would like to speak with a representative. but had hard getting to one ! I own BAC stocks and I like the cost control.but it seems the management placed cutting costs over customer services, especially with the wealth management clients....there are many wealth management firms would like to have my account. without improvement, I might make a switch. RKW
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Review
#842037 Review #842037 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
4.0
Details
I visited the Bank of America in Palm Coast, FLorida today to do a wire transfer. After waiting in line a teller said that only one person could this out of around 10 employees- wow. That teller told me to sit and wait (she had been with same customer the entire time I...
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1 comment
Mylia
#1141601

Then just leave. :|

Review
#819151 Review #819151 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Website:
www.bankofamerica.com
Mailing Address:
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

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Bank Of America review in Douglasville, Georgia: Outstanding Customer Service (Bof A) GA7-105-01-01`

4.0
Details
Had a great customer experience with Naomi Rollins, VP financial center manager. She was really helpful me closing my account and save me about 35 dollars on a overdraft fee. She met everyone at the door and was very polite with helping all people handle their business in the bank in a timely manner. I open my account with BofA in 2004 and they have been in my corner with my first credit card, credit card limit increase to bury my father in 2008, and my first car loan in 2013. I am happy to say that BofA allowed me to establish my credit with then and I plan to return to BofA if i every move back to an area that does have BofA branches.
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Review
#718804 Review #718804 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Courteous agents
Cons
  • Exorbitant fees
Reason of review
Good customer service