Resolved
Willem Ajq

Resolved: Can I have right number to talk to someone not...

Can I have right number to talk to someone not machine! My grandson wants to activate his new card and he is trying to do that so many times ,he spent a lot waiting on the phone ..to be switched so many times.Can you please provide me the right number. I tried call these numbers and no luck.180********,180********,184********,180********,180********

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Connelly Inz

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Verified Reviewer

Won't reimburse fraud charge

A fraud charge of $1200 was made on my account and they won't reimburse me. They asked me how I could prove that it wasn't me responsible for the online fraud charge.

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Loss:
$1200
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Bank with a different bank

Gina Z Nee

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Verified Reviewer
| map-marker Antioch, California

Never reimbursed for service I never received

I accidentally signed up for the wrong diet site, I was billed for 4 different payments. I received only three of the charges and to this day I have called over four times about this 19.95 charge and still get a different answer every time.

I went to Chase Bank and informed them of these transactions and that I was having problems with Bank of America. They informed me if you did not receive the services you paid for it definitely should be reimbursed to you. After today, I am writing off the $19.95 and decided to tell the world about the worst bank in it, is, with out a doubt, Bank of America.

Do not trust this bank. They will lose your money and they are rude to all of their customers.

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Loss:
$20
Pros:
  • No pros
Cons:
  • Inconsistent and unable to be professional
  • Incompetent

Preferred solution: Apology

User's recommendation: Don’t go there it is not worth it!

Casmer Lmc

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Verified Reviewer

I had a friend over for a couple days as a house...

I had a friend over for a couple days as a house guest and I went to the store for us and got cigarettes and drinks using his card and a couple days later the store clerk informs me it was not his card to use I am trying to find out who’s account the card was from and repay the vharges that were not approved

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Daniel Dju C

I want to move the fund from my old account to the new one

I forgot to send my friend the new bank account number, so he sent money to me through the old bank account, which I want to move into the new bank account so that I can receive it. Thanks.

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Michel H Nqo

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Verified Reviewer
| map-marker Atlanta, Georgia

In January I indicated that bofa simply does answer or return calls. After writing a review and only several days after I was contacted. Now they have done it again! They simply do not care.

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in January I indicated that bofa simply does answer or return calls. After writing a review and contacting customer service only several days after I was contacted.

Now they have done it again!

They simply do not care. All they care about is working with your money.

Bofa has customer service that is shamefully disgraceful.

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Cons:
  • Zero concern for customers

Preferred solution: customer service. answer the telephone calls or return calls when promised

DeAndre F Gzf

It saying I owe you

I was trying to open a bank account but can't because it's saying I owe you guys and I'm trying to see why. So now, I can't get an account anywhere. Can someone help me with this, please?

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Preferred solution: Trying to see what I owe

Catnus P

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Verified Reviewer
| map-marker New York, New York

Why in the heck won't they let me log in on their app/website?

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Updated by user Mar 16, 2024

No customer service whatsoever. Calling simply gives you the latest message on hold excuse, "Our call volume is higher than normal, and as such you may have to wait a longer amount of time on hold."Isn't it funny that you get the same message no matter where you call now?

Original review Mar 16, 2024

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes you to a screen to reset your password.

I KNOW my username. I KNOW my password. I am prompted with every attempt to enter the last 6 numbers of my account and my social.

This does not alleviate the situation. I am more than just a pissed consumer.

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Cons:
  • What is the point of an app if customers cannot login
  • Nobody to talk to 4 help
  • No customer service unless you enter a branch

Preferred solution: Fix the website!

User's recommendation: Go elsewhere. This certainly is not worth the headache.

ESTHER HAYA C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tel Aviv, Tel Aviv

Fraud

Contains 2 confidential files for company representatives

MR. GARY LYNN ALLEN STOLE MY IDENTITY FOR 10 YEARS.

NOT TALKING ABOUT ALL THE REST OF THE *EXTRA-ORDINARY* WELL PLANED VIOLENCE PLANED AHEAD TO DETAIL BY DETAIL ON ME AMY THE 3 KIDS.

I HAVE OVER 3650 SO COLD MARRIAGE DAYS OF ARMFUL PAINFUL AND TOTALLY OUT-LAW LIFE.

I LOVE THE US OF AMERICA. I CARE FOR THIS HOMELAND NOT LESS AS THE US CARE FOR US HERE IN ISRAEL.

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User's recommendation: COFFEE+CIG

Anonymous
map-marker San Jose, California

Identity theft/fraud

The amount of 730 dollars was taken out of the ATM mechanism at Bank of America at the location of main and rosecrans in gradena California I have a amount with bank America account that is registered under the employment development department trying to contact customer service about a block that was a placed on my account, and to report identity theft on April 3 at the bank of america located on main Street and rosecrans Ave Gardena California

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Lucia M Ivm

To check trancction

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I send a Zelle by 50 dollars to a person and I need to cancel the transaction because she not need the money anymore, for that reason I need to cancel

Let me know what to do?

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Loss:
$50
Pros:
  • Good bank

Preferred solution: Just to got a new cart

User's recommendation: Good

Anonymous
map-marker Middletown, Connecticut

Changed cell numbers and my email.

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No one answered my phone call, all I was trying to change is my bank of america phone app because I have a new cell phone number and I also had to change my email, I had forgot my password word under aol, I just wanted to reach someone, give them my social security code and personal questions to fix by online banking.

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User's recommendation: Don't use this bank

john W Hoa

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Verified Reviewer

Calling about a check I received

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I was calling because I got a check from your bank and I'm not with your bank somebody stole my name

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Preferred solution: Apology

Anonymous
map-marker Toledo, Ohio

Terrible Bank

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Bank of America has single handily ruined my credit. I have an old BofA account/credit card and I found there was a late payment and negative impact on my credit report.

I can no longer access this account and Ive asked BofA various times if I had any outstanding balances and was told no. Why is there a $188 late charge!

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User's recommendation: Do not trust this company

Frank P Ezr

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Verified Reviewer
| map-marker Palm Bay, Florida

No one answers the phone and calls are dropped.

Bank of America reversed my payment, so that I would have a balance and continue to collect interest. They will not answer their phones and drop your call on purpose to avoid talking to you.

They do not want any of their customers talking to their employees.

The same with their brick and mortar banks. They hang up on you.

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Loss:
$1750
Cons:
  • Will not talk to you and avoid you

Preferred solution: Apology

User's recommendation: Pull your accounts or stop paying on your credit cards.