cornelious j

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't help me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They making excuses for my money trying to run out the time cause after February they will no longer take EDD claims
View full review
Loss:
$11
Pros:
  • Rich gets richer
Cons:
  • Stay away from them

Preferred solution: Full refund

User's recommendation: HELP PEOPLE NOT LIE

Adrie Puw
map-marker Centreville, Virginia

Because it’s impossible to deal with any at this bank

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nothing happens, thats the problem. No one called me, no one can answer my question and you dont offer any real benefit for me to do business with you.
View full review
Anonymous
map-marker Anchorage, Alaska

Need to talk to a PERSON!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
If I am not allowed thru normal phone call to talk to a PERSON to help get my B of A app on my iphone to accept a change of my usual debit card payments from my personal bank account (local) then I may as well cancel my Alaska Airlines Visa account which uses B of A!!! Im sick and tired of getting NOWHERE trying to use the stupid chat robot!!! they are worhless for this sort concern. Have someone call me if you think my business is worth having anymore! (907)632-**** Ken Royster
View full review
Todd J Szd
map-marker Los Angeles, California

Update phone number

I need to update my online banking number so I can unlock my account I called multiple times can't get help
View full review
Nichalos Wkb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sandton, Gauteng

Check returned

I deposited a check written from Bank of America from the treasurer of cook country and it was returned to my bank
View full review
Loss:
$15800

Preferred solution: Full refund

Anonymous
map-marker Wenatchee, Washington

Make payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I used to go to the bank in Yakima Washington but BOA closed all locations. With no warning or reasoning.
View full review
Dawn F Bqv

Concerns if a scam

Bank Of America - Concerns if a scam
Bank Of America - Concerns if a scam - Image 2
I want to know if this check is legit just trying to get information on a loan that I applied for. So they sent me a copy of a check and Im starting g to send to you to get verification that the check is good. Im dont know what else to tell you other than I have added the picture of the check plus a letter they sent
View full review
Loss:
$100
Pros:
  • Unknown
Cons:
  • Unknow

Preferred solution: Just verify if a check

User's recommendation: I’m just trying to get some information about a Liam that I have requested. Not opening up a account.

Steven Givot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vienna, Michigan

Bank of America online and phone support is horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have been a Bank of America business customer for a few years. I have two business checking account.

1.

Bank of America's website is horrible. a. I changed my password FIVE times this evening, and each time I was told it was successful. However, I could not log in any of those successful changes.

Obviously, something is wrong at their end. b. I tried to send them a message from their Message Center. If there is a way to do that, it is well hidden.

2.

I called their support phone number. a. I initially asked for an associate. I was told that first I had to enter all sorts of data to verify my identify.

b. After I verified my identity, I was told that their office is closed. Why would a competent company not respond to my initial request to speak to an associate by telling me that the office is closed? What is achieved by identifying me only to tell me that no one is there to help.

What purpose does that serve other than wasting my time? c. Just in case the office closed while I was doing 2b, I tried again, and the same thing happened. B of A clearly doesn't care about wasting customers' time OR their phone menu was designed by an idiot.

So, it is Saturday evening, and apparently I will have to wait until

Monday to access my account.

Folks, it is 2023.

Technology can be very helpful. Unfortunately,

Bank of America has third world technology and their sense of

valuing their customers' time is a big fat zero.

View full review
Pros:
  • Nationwide
Cons:
  • Wastes customer time
  • Website does not work properly cannot reset password
  • Live support is unavailable

Preferred solution: I would like a call back from a SENIOR person who is responsible for customer service in online banking.

User's recommendation: Do not choose Bank of America if you expect competency and courtesy

1 comment
Robert G Cin

The automated voice system is enough to get anyone to leave this terrible bank!

SPam N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

2FA is blocking me from my account

It has been more than one month since I was last able to sign-in to my account after I deleted the cookies and cache. As part of 2FA, when I tried to sign in, I had to make a selection of I wanted to receive a text or a phone call with the authorization code.

I chose both ways at different times. I have never received anything from BOA. I am still waiting on the authorization code.

I called customer service for further assistance. Because I don't have my ID and the debit card expired on October 31, they couldn't assist me.

I explained that I am homeless, and my belongings are in a storage unit, and I think my ID is there, too. Since I have a past due balance of $2,066, the storage facility won't allow me access to the unit.

I am autistic and receive social security. My mom is on the account. Two (2) times that I can validate it, my mom's debit card was frozen.

The first time she was told that there was a charge of $12.95 by Walmart. This charge is for online purchases to place an order either for delivery or pickup. The second time she had to go to a branch. They told her that the phone number on record was not valid.

Someone did NOT update her information in the computer. Both times you waited until Friday in the afternoon to freeze it is beyond me.

The next time her debit card is frozen AND she is not notified, we will close the account and take our business elsewhere.

The email address on file is no longer in use. I tried to change the email address, but I would have to verify it by receiving an email to the old email address; therefore, I have not been able to make any changes.

View full review

Preferred solution: Easier access to my account by having other options other than the 2FA. Possibly security questions.

User's recommendation: RUN!!! AS FAST AS YOU CAN!!

Sonna Xhf
map-marker Pittsburgh, Pennsylvania

Want to refund apple.com payment

I am confused about credit balance but apple.com mistakenly show me amount so I want to refund I just delete the app
View full review
Anonymous
map-marker Kennewick, Washington

Hello my name is Yesica Padilla I wanna know if you guys send the letter to Solarity credit union bank here in Yakima Washington saying that I don’t owe nothing anymore to Bank Of America please if yo

Hello my name is Yesica Padilla I was wondering if you guys send the letter to Solarity credit union here in Yakima Washington to let them know that I dont owe nothing there with you guys anymore more please to have prove that I dont owe nothing with you guys anymore at Bank Of America please, Ive called and the person I talk to said that they already send the letter but the bank where I apply for an account said they havent received anything yet and I called again and they said that they dont know. So can you guy please send me a letter or to the Solarity credit union bank in Yakima Washington and let them know that I dont owe nothing with you guys anymore please??

Thank you!!

View full review
1 comment
Guest

You do realize that this forum is not Bank of America, right?

Irene M Pyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Trying to cash a check issued from bank of America and Walmart

I received my retirement check from your bank of America.I paid to have it delivered in 1day received it in 2Days.Iwas told by ups driver to contact were the check from. I wanted to no why I paid so much for 2day delivery.Ok so I go to Walmart to cash it denied.asked why Walmart is on the check with bank of America.

There is no bank of America anywhere here closes in Seattle I am in butte.There is no cash checking place around here. I called Merrill to see what else I could do to cash it.I was informed by opening a bank account.Maybe one will. If I wanted a account here I would have one. The ch8 8eck is part of Walmart in butte.and boa.

I worked for it .If it was 5000.they could but with 400 more they can't.I was a faithful worker at Walmart and I don't have the time to wait for tax season.I don't feel as I should have to.I feel as though Walmart and boa, should honor and cash the check they wrote. When I call boa for The Bank They Don't Have Here. They should be able to answer and guide People to the right place instead of saying open a acc.Good luck to you.I received money I worked for and the bank not Walmart will cash it.Its mine and I want answers and my money.I got the check on 118 it's now18. I don't want a acc I would appreciate some answers and solution to get the check cashed.

Also them to refund me the money for 1 day delivery. I want answers to get my money for my retirement and Walmart in butte and all other Walmarts to Have some answers how to cash their check and there bank to hold up to there word with employees.I don't want advice of what to do.I want my money.

View full review

User's recommendation: I would never recommend this

2 comments
Guest

Who is the check made out to? It sounds like the check is from a retirement account and is probably made out to you and the bank.

Guest

Just a suggestion, it's time to join the 21st Century and stop with the check nonsense. Start an online account and have your money directly deposited.

Your way of banking is going out like a dinosaur.

Time to catch up or be left behind.... The world will not wait for you....

View more comments (1)
Kimberly C Gbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad credit card customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Horrible credit card establishment. They took several days to post an electronic payment, then they said it was late and charged me a fee.

An electronic payment that has been set up for many years and I have never had issues with it. I always pay over my minimum payment. But when they added that late fee to the next months minimum which made my payment short, and then they charged another fee. It took them 3 months to notify me, and I was unaware since it was on auto-pay, and basically they said oh well it's your problem.

I will never do business with them again if they don't fix their scamming ways.

I have excellent credit and there are too many other banks out there to deal with poor customer service who hangs up on you. I know I'm only one person, but I hope it causes many others to think hard and take their business elsewhere to more deserving establishments.

View full review
Loss:
$28
Pros:
  • Fair offers
Cons:
  • High interest and crazy fees rude customer service

Preferred solution: Full refund

User's recommendation: Use another bank. I have a chase card that never *** fees and just calls

Resolved
Starman5000

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I was calling to get money from my account sent to me via Western Union my issue is not solved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

First off I found the Bank of America customer service reps to be well trained professional and very genuine with a good attitudes

Well my issue is not yet resolved it will be by the end of the morning I just got a call back and start the whole process over and that's really what I'm frustrated with it's not the the people it's the system they have it's just it's just really hard to work with and in my situation I got on the line and she had me set up to go everything to do everything and she had me with the right person and then the call dropped and then and then I couldn't get back through and

I'm not exactly sure how I get back to where I was when the call dropped. I will figure that out.

I just think simple procedures could

Be implemented to make it less confusing.

. I lost my card so I don't know my account number and to get to the point where I can talk to a representative it's just absolutely like pulling teeth I go round round but once I get to talk to somebody everything's fine I just am confused about what number to call , and I'm frustrated that it's so hard to get through to a representative

View full review
Pros:
  • Well trained helpful knowledgeable staff
Cons:
  • Customer service system is hard to navigate

User's recommendation: Have your account information in front of u . state clearly and be specific about the purpose of your callurpose of your call

Wayne T Qod

Zelle

Need to confirm Zelle transfer made it to correct account destination. I see its been withdrawn from My accounts
View full review

Preferred solution: Confirmation