bank account money customer customer service service credit credit card card boa
1.0
Details
I've had a credit card with this company for 17 years. I tried 2 months ago to change my PIN. I got the run around. To make a long story short, you can't change it on the phone, in person, at the bank, at the ATM, on-line, nor through the app. They said it was a...
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1 comment
Anonymous
#1770951

Did you try changing it in the app?

Review
#1694984 Review #1694984 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
To start off and be fair, theres plenty banks just as *** as BofA but its my bank so heres my take. Over charges, fees on everything, monkey-like stupid representatives. The latest issue is a hold placed on my account for exactly 50% of my savings balance. Upon calling...
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Review
#1685437 Review #1685437 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Poor customer service
Preferred solution
Common sense and training
Tags
  • Idiots

EXTREMELY POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | Bank Of America review

1.0
Details
THESE GUYS ARE THE WORST!!!! THEIR CUSTOMER SERVICE REPRESENTATIVES DO NOT FUNCTION PROPERLY! I HAVE BEEN A CUSTOMER FOR 35 YEARS AND ----WILL CEASE DEALING WITH THEM!!! THEY HAVE CROSSED THE LINE AND I AM DONE WITH THEM FOREVER!!!
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Review
#1683265 Review #1683265 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
1.3
Details
My payroll card for work is though Bank of america. I had withdrawn money from the atm. The atm does not give out $1 or $5 bills. So i went inside to get change because i needed $1 and $5 bills. The teller had asked me where i got the money from. I had said the atm. He...
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1 comment
Anonymous
#1768399

Umm you don’t have to be 21 to open an account at boa, yes the suck but did you really need to be so rude to the teller like that?..

Review
#1680346 Review #1680346 is a subjective opinion of poster.
Cons
  • Customer service sucks
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • Atm

Thieves | Bank Of America review from Corning, California

We closed or accounts with BofA 25 years ago when they started holding all of our deposits until after checks would come in sometimes a week later they were bouncing everything including the last checks we wrote even after I waited several days and called to confirm that the funds were available before writing any checks. they bounced them all saying after they applied the bounce charges on the 4 checks there was no longer enough money to cover the check and that was why I was over drawn again. I talked to 4 people and asked where you get bounce charges on checks there was money in there to cover and they all said the same thing "you just don't understand" we closed our accounts that day.
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Review
#1678635 Review #1678635 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Are crooks
Tags
  • Thieves And Liars
1.0
Details
I went to Eastlake Pkwy Chula Vista branch to help update my information but the lady is not not nice to help me. She told me I have to wait 45 minutes to an hour. I said I will wait. When it's my turn she told me she's still waiting for the other customer to come that...
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Review
#1672143 Review #1672143 is a subjective opinion of poster.
1.0
Details
I got a call a few days ago stating that I didn't pay my credit card minimum I'm used to paying a certain amount and the minimum went up a bit didn't realize it but it was paid in full right away. Next day I get an email that the acct is closed I never missed a payment...
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Review
#1671764 Review #1671764 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Reason of review
unresolved issue
Preferred solution
Let the company propose a solution

Worst bank ever.... | Bank Of America review from Wellington, Florida

1.0
Details
This is the second time I arrived at the branch located at Old St Augustine and Bartram Parkway at one minute to 4, their closing time and they locked the door on my face. I used to bank with them NOT anymore, my only business with them is due to an small PT job that pays me through them....too bad there is nothing lower than one to rate them!!
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Review
#1668000 Review #1668000 is a subjective opinion of poster.

Lied to me | Bank Of America review

1.0
Details
Said they’d get back to me on 3 different occasions. Never got back to me. Been over 3 weeks
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Review
#1667253 Review #1667253 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • People who tried to make the situation right
Cons
  • No results
Reason of review
Poor customer service
Loss
$153
Preferred solution
Full refund
Tags
  • Unusual Activity
1.0
Details
A warning to anyone thinking about using any Bank of America services. I finally had to file a complaint with the Consumer Financial Protection Bureau, which oversees companies such as Bank of America. I suggest you do the same if you’re having problems with BoA’s...
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Review
#1666071 Review #1666071 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Multiple locations
Cons
  • Incapable and unqualified staff
  • Terrible customer service
  • Worst bank ever
Reason of review
Poor customer service
Loss
$3000
Tags
  • Bank of America are Thieves
  • Fraudulent Company
  • Bank Of America Customer Service
  • Lost Money
  • Filing With The Bbb
  • Lost My Money No Customer Service
  • Wont Return My Money