Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments

I do my banking online daily. This morning when I tried to log in, instead of the usual 2 factor authorization of texting a code to my phone, I was instructed to call a number.877-933-**** for a code.

I called this number 3 times and could not sustain a connection as the voice menu kept breaking up.

I called the 800-432-**** help number and was on hold for 12 minutes . I finally was able to log in as the 877 number called me out of the blue while I was on hold.

When I checked my profile, I found that I had to set up the 2 factor authorization again, And I changed my password as I am suspicious of this problem.

Now however, I cannot log in the usual way as again I am instructed to call the 877933**** number for a code.

What is going on?

I have been a customer for 35 years and have had no online login problems ever.

I am way too old for this situation, and request that you please help me to solve this login issue.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bank Of America Reviews

  1. 441 reviews
  2. 108 reviews
  3. 48 reviews
  4. 25 reviews
  5. 11 reviews
Bank Of America reviews