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I needed copies of statements from closed accounts. Accounts were closed about 4 months ago. I went to the branch. They told me to call customer service. Why not spend the 5 minutes to print the statements and have a satisfied customer? I guess that is far too...
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#919932
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Went to B of A to deposit a check. There were only 3 tellers, 15 customers in line. I was 3rd in line & waited 20 mins. 1 teller closed leaving only 2 & 3 other employees just walking around. When asked if they can help~their answer (supervisor/manager) was they are...
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1.0
I didn't like
  • Bank of america
  • Customer service
#765535
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I have been a Bank of America customer since 1949 and have had up to three accounts at a time with the bank. Yesterday, March 19, 2015, I dropped by the Sunset Branch on Irving Street in San Francisco to get my checking account balance and was told by the teller that...
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I didn't like
  • Customer service
#611117
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In the beginning of June came from Norfolk and Va. Beach, Va. representatives from Merrill Lynch that provided information about the account that Rev. Castinello had with that company. Around the weekend of June 8th a representative by the name of Vern came to the...
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#505846
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The Bank of America right across from Bay Fair mall in San Leandro CA has got to have the worst manager...not only is he rude to his employees but he is rude to the customers too. I used to go there a lot because it was next to my job but now I go down the road because...
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Anonymous
Anonymous

Its the way you have to stand in the teller line to access your safe deposit box. I have a box at another bank of america location in Oakland and I just go to the safe deposit...

Anonymous
Anonymous

I hate this branch, I get there before they open because I work in the mornings, they never open on time, talk about bad service and the lines are always long yet they only ha...

#437292
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Bank of America has my mortgage with an escrow account to pay taxes and insurance which they collect. For three years running they have let it lapse, I've received notice of cancelation and had to go through many phone calls to get it reinstated and paid. This is an...
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Anonymous
Clay

Do not sign up with Bank of America Home Insurance. They only insure water damage up to 5K, and the average cost of water damage in a home is far beyond 5K. Most companies t...

Anonymous
Paulette Belser 37959341 61

i have spoken with 5 people trying to get a copy of my lenders insurance, which i pay for. I have been transferred around with no results. Got a person in CS that took ...

#189044
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There is one and only one way to fix the lying, swindling, cheating b****rds, close your accounts, take your money out and move it to a credit union. BOA is a thief and as long as we keep our money in their institution they will continue to screw us. Close your...
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Anonymous
Jetta

I could not agree more. I did just that, after BOA reduced my credit line to the balance owed, when my payment record is perfect. Credit unions are the best option, far more c...

Anonymous
Dexter Morgan

Yes, B of A is the antichrist. However, all banks are evil. B of A is only their leader. Only do business with credit unions, they are are in the business of helping us...not ...

I hate the fact that they would hold the pending transaction for 2 days it messes up my balance. I also hate the fact that they would clear big amounts first before the small amounts. Imagine If you have 6 pending transaction and another check is coming into clear and...
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Anonymous
banker

the only things i have against using debit instead of credit is A) some merchants charge for PIN based transactions B) you dont get visa/ mastercard coverage C) less secure if...

Anonymous
sjb73

BOA documents use a bunch of legal jargon that a large percentage of Americans can\'t understand and half of them don\'t take the time to read. This company has exploited tha...

#118886
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Hello, I have just spent over an hour on the phone with Bank of America for the 4th time in 3 months. All because they will not remove a penalty from my account that was THEIR fault. Now they are charging my monthly min. payment DOUBLE and refuse to change this....
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Anonymous
kumar

I agree with BOA horrible customer service. They do call you a liar when you try to resolve your situation! They also don\'t take the time out to listen to your side of the st...

Anonymous
mastercard a liar

Worst service from master card. Force me into some sort of protection plan which I never signed up for. Now, I had to spend my weekeend to explain to the rep why I don\'t ne...

#107964
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