5 day hold on a payroll check from a school district AFTER they told me it would be available by 5:00 that day. Called customer service because it was Saturday when I figured it out and was told NO ONE in ALL of B of A can release any funds for an account.
I recorded the entire conversation when I figured out that no one would believe 1. the info they gave and 2. the rudeness of the so-called "supervisors." They put me on hold for over 30 minutes total. In fact, after they kept telling me there was nothing they could do, I told her she needed to find someone who could help me resolve this problem.
She said there was no one but she could put me on permanent hold. They refused to give me their call center ID or their operator ID out of fear of their safety.
Ridiculous that these employees with their made-up names be as rude as they want and not have any record of it. It was never resolved because they put me back into the queue and I was hung up on.
Reason of review: Hold on payroll funds.
Monetary Loss: $150.
Preferred solution: Release my funds.
I didn't like: Incapable and unqualified staff, Customer service and concern for customers, Nobody to talk to for help.