55 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments

For three months, starting in January 2021, Bank of America stopped sending my auto loan statements by mail. Numerous phone calls and emails to customer service proved ineffective and a waste of time.

During this same period, I received almost weekly emails from Bank of America encouraging me to go paperless. I was constantly encouraged to make my payments online, or by telephone. I am elderly and old fashioned. I like to pay my bills by check.

In April 2021, after a fourth auto loan statement failed to show up in the mail, I went to the local branch and paid off the loan. Bank of America has now lost out on 24 months of interest on the auto loan, and lost a good customer who has used its credit cards for years, and had previous mortgages and auto loans with the bank. In addition , the local branches of Bank of America have cut hours and staff service to the point that a trip to the bank often takes an hour or more of a customer's time for a simple bank transaction. One teller behind the counter, drive-in windows closed, etc.

There are too many other banking options available to banking customers to put up with this level of service. Good bye Bank of America.!

Preferred solution: Apology.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#2004053

So it took not getting a paper statement to do a financially smart thing and pay the loan off? Very interesting.

So if they did what you wanted, you would have kept paying additional interest? LOL. You’re a fool.

I’m sure they don’t care that you paid them off. More cash to loan to others.

#2003869

Boy, you sure told them(sarcasm). So, not getting a paper statement is the reason you paid off a loan early and saved 24 months of interest?

Please don't tell us that you would have continued to pay them interest if they gave you a paper statement. Your comment is banal, lame, and stupid...

Bank Of America Reviews

  1. 441 reviews
  2. 108 reviews
  3. 48 reviews
  4. 25 reviews
  5. 11 reviews
Bank Of America reviews