Terrible customer service, shoddy practices, ridiculous excuses on why they take your money. I deposited a check into my saving account and they pulled money out of my savings and put it in checking for a supposed overdrawn amount.
I called and asked why if I don't have overdraft protection that they took money out of my account. I was told that if the account is inactive for 90 days they will take whatever you have in any of your accounts and move it to whatever account is in the negative and they don't need your permission to do it. I did not authorize this nor was I ever made aware of this shoddy practice. I have closed out my checking account already and am in the process of closing out my savings.
As soon as I pay my credit card off- that will go next.
I am going to stick with my credit union that is in my community and cares about their customers and not how much money they can take. The most terrible experience I have ever had with a bank!
Product or Service Mentioned: Bank Of America Account.
Reason of review: Poor customer service.
Monetary Loss: $645.
Preferred solution: Full refund.
Bank Of America Cons: Exorbitant fees, Customer service is fraudulant, Incompetence.