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Bank of America does not care about customers!!

1.4
Details
My BOA has no tellers, no drive up, no service. Computers are down several times a year. So therefore I have to drive several more miles to make my deposit for work, when I get there, one teller. What is the problem with BOA. They can't pay enough tellers to wait on customers, but they can buy all the URL's of the websites created for people to complain about them. Can't buy this one though, or the BBB, ha. I have to go to BOA because the company I work for bank's there, but why would anyone bank at BOA if they didn't have to???????
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Review
#1655716 Review #1655716 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
staff your branches with enough tellers to provide the customer service your customers deserve!
1.1
Details
I have to go to boa everyday for work. Most of the time the motor bank is closed because boa is too cheap to pay enough employees to staff the branch. They do not care that the line for the one teller working is almost out the door. Yet there are other employees...
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Review
#1607832 Review #1607832 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Bank
1.0
Details
I have tried to get my over payment back . I was told to call back on the 31. She stated it would be immediately refunded within 24 hours. On the 31 I called after two hours on hold. I was told they would issue me a check. After a week I call and it took me another two...
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Review
#1445764 Review #1445764 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$912
Preferred solution
Full refund
1.1
Details
Complaint Bank of America January 2, 2019 Approximately 10:45 Forney Branch I came to the Forney Branch to cash a check wrote on your bank for $100.00 by my mother. (It was to buy groceries for my mother) You have her signature on file, the money was in her account and...
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Review
#1442731 Review #1442731 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Explain why this was not racial and you do it to all customers
1.0
Details
Below is the letter I sent to Bank of America ... Dear Sir or Madam ,Reasons I am closing my account : 1.Your corporation has closed hundreds of ATM's across the US , making it difficult to withdraw cash when traveling. 2.Closed many financial centers , Amarillo now...
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1 comment
Anonymous
#1632515

BOA doesn't care!!! They have a strategy (and reputation) of squeezing every penny from customer service fees and financial transaction.

They have made record profits in 2018 boosted by the Corporate Tax cut. BOA corporate culture: - Despite leading all banks (including Wells Fargo which is no easy effort) in unethical, criminal and civil fines and penalties, BOA top 5 executives were compensated over $80 Million in 2017: Brian Moynihan, CEO - $21 Million; Thomas Montag, COO- $18.4 Million; Paul Donofrio, CFO- $12 Million; Terrence Laughlin, Vice Chair - $11 Million Geoffrey Greener, Chief Risk Officer- $11.3 Million. At the same time BOA has released over 100K employees over the past several years. - A senior executive at Bank of America in New York departed last week after an internal investigation into a young female banker’s accusation of inappropriate sexual conduct, according to people at the bank who were briefed on the investigation.

- A 21 year-old Bank of America Intern Moritz Erhardt was found dead in the shower. Erhardt had reportedly worked three consecutive all-nighters.

Numerous outlets have indicated this isn’t uncommon with banking interns, and is part of an unofficial “hazing culture” where interns work around the clock. Stay with BOA at your own risk....

Review
#1430903 Review #1430903 is a subjective opinion of poster.
Cons
  • Withholding funds
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Will Also Be Putting Online
  • Bad Customer Service

Bank Of America in Tyler, Texas - Disorganized

1.1
Details
Had an income loss, boa wanted to foreclose. Sent them a bank wire by the day they wanted. Now they say its too late!! One tells you what to do and how to do it, then you find out that it was not right and they want you to pay for it. I am reporting them to the federal commision for lying
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Review
#1428639 Review #1428639 is a subjective opinion of poster.
Reason of review
Problems with payment

Bank Of America in Dallas, Texas - Unreal

My husband and i had a joint acct with a sizeable amt in it no overdraft chgs or bounced cks just out of the blue we got a letter saying they were closing our acct we called the answer was a business decision then they closed the acct we left 6.91 in it and then they chgd us for them closing our acct not right
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Review
#1412052 Review #1412052 is a subjective opinion of poster.
Reason of review
Poor customer service

Bank Of America in Dallas, Texas - Mad customer

2.5
Details
In 2008 I noticed they boa. Was taking money out of my account every month. But it would only let you go back four months. They recredited the money. And switch me to all access checking no fee.. well I caught them doing it again.. I think I will withdraw my money.. been with them for 24 years.
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Review
#1401769 Review #1401769 is a subjective opinion of poster.
Reason of review
Problems with payment

Bank Of America in Corpus Christi, Texas - Conditions at branch office

Long lines one teller,mgr just said get used to it. It's the future. Boa on Staples st. In Corpus Christi Texas. Her name is Ann. Please call me at 3615637795
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Review
#1332220 Review #1332220 is a subjective opinion of poster.

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts
1.2
Details
Good afternoon, my complaint is that I made a deposit on March 6, 2018 in to an account to make a payment. Since Bank of America don't accept cash deposits I went ahead and bought 3 money orders. Two of those were by the sum of $1,000 dollars and the 3rd was of $350. I...
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1 comment
Anonymous
#1487582

I m the one who putter complain in pissed customers, I have the slip to prove what I got from the bank. And I also have the copies of the money orders. To prove too

Review
#1227228 Review #1227228 is a subjective opinion of poster.
Reason of review
Problems with payment