State: Texas City: Plano Product: Bank Of America Customer Care Clear all filters (1 of 110 reviews match)

Bank Of America in Plano, Texas - Lack of customer service

due to recent and several conversations with plano call center in texas nothing was taken care of and when ask to speak with a supervisor(Latressa) was given incorrect information by her concerning acct. I was frequently put on hold several times and the hold time was over 10 minutes and when above supervisor came back on or had someone come on the line for them no explanation was given for the long hold and never did get issues resolved. does bank of America think this is good customer service,and this supervisor talked with a different voice everytime they came back on. what gives with this scott??
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this is so true, the call center in Plano Texas the new hires and employees are trained to lie to the homeowners ,and the worst training; they follows employees around and even will go follow them in the restroom and her unit managers know she is doing this because they tell her to do this. this is the worst call center to call, and every time you call you get different answers to same questions.

bank of America corporate office needs to do something about this Plano office, close it down or bank of America many find itself in more trouble; this call center is very racist in their promotions. team as they are called do not trust the training.

BANK OF AMERICAN please help your home owners. :x


thanks for this infor a friend who worked in north dallas had a stroke and boa did nothing to help. :cry

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#472309 Review #472309 is a subjective opinion of poster.
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