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I went to the Bank of America by my house today, I said that I have an issue with my account and instead of helping me right there she gave me an estimated of 25 mins wait when there were two people at the front and empty offices. I do not understand what is going on with customer care or service at Bank of America, its losing its quality.

very disappointing. Also Im still on the phone with customer service, an hr wait????

is it because they are not hiring enough people to work for them? what is going on with this bank I'm in shocked with the service I'm receiving!!!

Product or Service Mentioned: Bank Of America Banking Service.

Reason of review: Poor customer service.

Preferred solution: close my account.

Bank Of America Pros: How it used to be, Quick solutions, Nicer and efficient people.

Bank Of America Cons: Wait time, Poor service care, New customer service drive.

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