I've been a loyal BOA customer for the last 26 years. Even stuck with them through the 'meltdown' in 2008.
Since then, they've CLOSED the local branch instead of adding a 2nd ATM or more tellers..
(the location in Lawton, OK, a Military Base town kept them busy), so the closest place to deposit any cash is 85 miles away ONE WAY!
Now, trying to get them on the phone is totally unacceptible! They removed the 'chat' option online, so all they want is my auto-deposit SS checks, but won't do anything to 'help me'...
I am SO DISAPPOINTED - they totally suck now and I'm looking for a NEW bank!
Product or Service Mentioned: Bank Of America Customer Care.
Reason of review: Poor customer service.