After trying in vain for over an hour to get in touch with someone over the phone for help with fraud on my account, I was dumped over to an extension that was closed for the day and I was hung up on. After going through 3 different support help people- all transferring me to another person that was more "qualified" to help me with my problem.
I understand that it is Saturday and banks aren't open, but you have a 24/7 support number and it should be way more professional than this. Now I have to wait until Monday to get this taken care of I suppose. After banking here for almost 15 years I would expect better.
This might actually cause me to uproot myself from this banking institution and go elsewhere. Thanks for nothing, Bank of America!
Product or Service Mentioned: Bank Of America Account.
Reason of review: Poor customer service.
Preferred solution: Several of my overdraft fees refunded to me..
I didn't like: Nobody to talk to for help.