Not resolved

After trying in vain for over an hour to get in touch with someone over the phone for help with fraud on my account, I was dumped over to an extension that was closed for the day and I was hung up on. After going through 3 different support help people- all transferring me to another person that was more "qualified" to help me with my problem.

I understand that it is Saturday and banks aren't open, but you have a 24/7 support number and it should be way more professional than this. Now I have to wait until Monday to get this taken care of I suppose. After banking here for almost 15 years I would expect better.

This might actually cause me to uproot myself from this banking institution and go elsewhere. Thanks for nothing, Bank of America!

Product or Service Mentioned: Bank Of America Account.

Reason of review: Poor customer service.

Preferred solution: Several of my overdraft fees refunded to me..

Bank Of America Cons: Nobody to talk to for help.

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