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It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent misrepresentation as set forth in the Montana Supreme Court ruling last year in the "Morrow Case" and the epic settlement supposedly with the U.

S. Department of Justice. They have a huge customer service department now renamed Enterprise Customer Care Resolution Team and they are terrible. They all make claim to be with the "office of the president and ceo" which could not be further from the truth.

There is apparently a whole office of these inept people operating in Southern California.

In the supposed epic settlement with the USDOJ supposedly $7 BILLION DOLLARS was supposed to best aside to help people like me with loans that originated with Countrywide (which B of A purchase back in 2009) and B of A. I am a 70 year old Vietnam Veteran and they treat me like dirt and lie and demand duplicate documents over and over again to different offices- they need to put all these people in jail in my humble opinion and the CFPB and Congress members are just as terrible and dysfunctional so don't expect any help- this is another example of why our wonderful country is headed in the wrong direction.

Product or Service Mentioned: Bank Of America Loan.

Reason of review: Poor customer service.

Monetary Loss: $950000.

Preferred solution: Deliver product or service ordered.

Bank Of America Cons: Everyone else, Customer service is fraudulant.

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I agree they r the worst customer service I've ever dealt with. Spent hours and hours gathering info for them and many months later they can't help me.

Waste of time. And to top it off I still get my HELOC bill in my dead husband's name who made me sign up for this Royal reaming in the first place, and they call and ask for him still.

He died in 2011, Sent a copy of his death cert when I was sending all that to them but they don't pay attention I guess. What a waste of time


Yes, they are the devil! They took that settlement money and “used it” on the books for authorities on homes that had already been foreclosed.

Meaning they kept it!! Contact your Attorney General and ask for help. Mine was able to catch them red handed LYING about paperwork and they had to remove 10,000.00 in Arrears and fees!

Also stopped foreclosure and brought loan current. This is so wrong and why our country is dying.

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