State: Washington Product: Bank Of America Customer Care Clear all filters (6 of 108 reviews match)
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know one knows wh they are doing, I not only get differrent answers for the same questions, but just keep getting switch to oth departments with just waiting.
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1 comment
SpiritedSalamander648
#1616073

Your absolutely right!! They are good at sending your call to somebody else and it's a entirely different story.

then they blame you so they can get more money from you. Then they say that they didn't t say that. They have no compassion for their customers.

Report them to the CEO there is an address on the internet. Then to the federal commission for unfair practice, I am going to do exactly that.

Review
#1416806 Review #1416806 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
i submitted a claim in February for a deposit reimbursement on a moving company that i cancelled service within 24 hours (below their 72 hour policy) BOA rejected my claim, in favor of the merchant, i faxed all the backup document in April 4th, with proof of email...
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Review
#1251770 Review #1251770 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Bad quality
Loss
$861
Preferred solution
Full refund

Bank Of America - Customer Care Review from Orting, Washington

Your customer service is NULL AND VOID....After being a perfect client since 2002...I will be withdawing every cent amd closing my account...Hey BOA...you can thank Dina at your Fife Washington branch and your so called fraud department...Thay take my funds for transaction tgat was not authorized and I have to wait until its final!!!! They can see the transaction and took my money. BYE BYE BANK PF AMERICA Your customer service has gone to ***...my credit union appreciates my patronage.
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Review
#939032 Review #939032 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in La Conner, Washington - Reporting Spam activity on my account was impossible!

1.0
Details
I've spend 3 hours trying to get to a customer service agent and they keep transferring me to another department and I have to wait another 30-45 minutes 5 times!!! I gave up! They won't accept my e-mails about it, my only option is to call and spend my day waiting for the right person. How can they stay in business? Because the transaction was penning, it was more problematic and they kept sending me to another because none of them knew where to send me. No one knew what to do? I'm so frustrated with this company I can't stand it. All I want is to report this spam on my card! Get it resolved.
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Review
#905360 Review #905360 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Customer service by phone
Reason of review
Poor customer service
Loss
$209
Preferred solution
Full refund
Made deposit. Didnt show date did. Rediculous! All managers can not help with email; showing deposit confirmed. No help from any customer service escallated to Executives. Poor management period . I will never use Bank of ? (America) for anything. Plan to have...
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1 comment
Anonymous
#1176118

Got Spirit BofA card and realized in just the first month already how bad customer really is. They not only change their answers from one agent to the next but when issues happen because of thier mistakes they make up other answers to justify their ignorance and care not one bit that you have incurred losses because of it or spent over 2.5 hours being bumped back and forth from one clueless agent to the next trying to get correct information, answers or relief from the mess they created.

WORST CS EVER!!!! Beware!!!

Review
#867103 Review #867103 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in Greenbank, Washington - Worst Cutomer Service Anywhere

Run, do not walk as fast as you can away from the Mukilteo branch of Bank of America. They tellers have lost any sense of the meaning of customer service. Please ignore any positives about this branch. They are either freak occurrences or aberrations. On top of this, the manager is not friendly or helpful in any way. If you try to complain about the lack of courtesy you received, he will respond to you with the same lack of servility. I guess that's how the tellers learn to treat their customers. Go directly to the Lynnwood location (less than 10 miles away). They still believe in courtesy and respect.
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Review
#863429 Review #863429 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts