State: Washington Product: Bank Of America Customer Care Clear all filters (5 of 105 reviews match)
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1.0
Details
i submitted a claim in February for a deposit reimbursement on a moving company that i cancelled service within 24 hours (below their 72 hour policy) BOA rejected my claim, in favor of the merchant, i faxed all the backup document in April 4th, with proof of email...
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Author
Location
Olympia, Washington
Service
Bank Of America Customer Care
Reason of review
Bad quality
Loss
$861
Preferred solution
Full refund
Review #1251770 is a subjective opinion of poster.
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Bank Of America - Customer Care Review from Orting, Washington

Your customer service is NULL AND VOID....After being a perfect client since 2002...I will be withdawing every cent amd closing my account...Hey BOA...you can thank Dina at your Fife Washington branch and your so called fraud department...Thay take my funds for transaction tgat was not authorized and I have to wait until its final!!!! They can see the transaction and took my money. BYE BYE BANK PF AMERICA Your customer service has gone to ***...my credit union appreciates my patronage.
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Author
Location
Orting, Washington
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #939032 is a subjective opinion of poster.
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Bank Of America - Reporting Spam activity on my account was impossible!

1.0
Details
I've spend 3 hours trying to get to a customer service agent and they keep transferring me to another department and I have to wait another 30-45 minutes 5 times!!! I gave up! They won't accept my e-mails about it, my only option is to call and spend my day waiting for the right person. How can they stay in business? Because the transaction was penning, it was more problematic and they kept sending me to another because none of them knew where to send me. No one knew what to do? I'm so frustrated with this company I can't stand it. All I want is to report this spam on my card! Get it resolved.
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Author
Location
La Conner, Washington
Service
Bank Of America Customer Care
Cons
  • Customer service by phone
Reason of review
Poor customer service
Loss
$209
Preferred solution
Full refund
Review #905360 is a subjective opinion of poster.
1 comment
Made deposit. Didnt show date did. Rediculous! All managers can not help with email; showing deposit confirmed. No help from any customer service escallated to Executives. Poor management period . I will never use Bank of ? (America) for anything. Plan to have...
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Anonymous
#1176118

Got Spirit BofA card and realized in just the first month already how bad customer really is. They not only change their answers from one agent to the next but when issues hap...

Author
Location
Everett, Washington
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #867103 is a subjective opinion of poster.
0 comments

Bank Of America - Worst Cutomer Service Anywhere

Run, do not walk as fast as you can away from the Mukilteo branch of Bank of America. They tellers have lost any sense of the meaning of customer service. Please ignore any positives about this branch. They are either freak occurrences or aberrations. On top of this, the manager is not friendly or helpful in any way. If you try to complain about the lack of courtesy you received, he will respond to you with the same lack of servility. I guess that's how the tellers learn to treat their customers. Go directly to the Lynnwood location (less than 10 miles away). They still believe in courtesy and respect.
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Author
Location
Greenbank, Washington
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #863429 is a subjective opinion of poster.