I have read so many complaints that could have been written by me in regards to trying to get a home modification loan from BOA. They told me the same thing...
will receive a FedEx package with papers to fill out. Never got it. I called BOA's customer service every day, and talking to about everyone, but never one more than once. I found that the only thing that will get their attention is to FILE A COMPLAINT WITH YOUR STATE ATTORNEY GENERAL.
You will then get some attention. After the Attorney General sent a complaint to BOA on my behalf, I finally got a call back, plus an offer to modify our home loan. Problem was, our house had already been foreclosed. The lady from BOA said we should have contacted the Attorney General sooner.
(crazy answer) It's all been a nightmare and you will most likely be ignored and won't get your loan. So if I get anything out of this, it is to help someone else from losing their house. File a complaint with your state Attorney General now! Do not wait.
You can file online. Good luck!
Review about: Bank Of America Loan Modification.