I work extremely close to the Bank of America on J. Clyde Morris Blvd in Newport News Va.
Every month when I go on my lunch hour to do a quick transaction it takes me a least 20 minutes waiting in line. Never more than 2 tellers and no drive thru. When there is a business customer the wait is even longer. If a large corporation like Bank of America can not employee enough people to work in a branch, then why not just close it?
I understand customer service is very important but if you do not have enough employees personal conversations need to be very short.
The I assume manager is hardly ever our in lobby and if he is just stand at the stand inside the door and looks at everyone. He should should be trained to jump in and help to keep the customers satisfied.